All hotels in Hamburg, Germany
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

ARCOTEL Onyx Hamburg, Hamburg

4.5 starsHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
Reeperbahn 1aHamburgHH20359Germany, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Outstanding4.6 / 5
Room
Great room
Location
Great location
Amenities
Great amenities
Comfort
Rather comfortable
1013See all 1,013 Hotels.com reviews
From 769 reviewsTripAdvisor Traveller Rating

ARCOTEL Onyx Hamburg, Hamburg

Hotel Info: 866-539-8117

from $94
  • Run of House
  • Junior Suite
  • Superior Room
  • Suite
  • Comfort Room

At a glance

Key facts

Hotel size

  • This hotel has 215 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • ARCOTEL Hamburg Onyx
  • Onyx Hamburg
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs EUR 12 per day with in/out privileges

Rollaway beds are available for EUR 40.00 per night

Buffet breakfast is offered for an extra charge of EUR 19 per person (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 45.00 per person (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Health club
  • Outdoor tennis court
  • Bicycle rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 592
  • Conference space size (meters) - 55
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 76-cm flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

ARCOTEL Onyx Hamburg, Hamburg’s small print

Also known as

  • ARCOTEL Hamburg Onyx
  • Onyx Hamburg
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs EUR 12 per day with in/out privileges

Rollaway beds are available for EUR 40.00 per night

Buffet breakfast is offered for an extra charge of EUR 19 per person (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 45.00 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 1013 reviews

ARCOTEL Onyx Hamburg, Hamburg
Good3.0 / 5
All style and no substance
A nice-looking hotel that doesn't take care of the small details. As a result it wasn't a good experience staying there. My room was cold when I arrived so I turned up the heat. It actually got colder so I asked the front desk for some help, thinking that perhaps I was doing something wrong. I was assured that the thermostat was fine so I went to bed and woke up in a cold room. The wifi was almost impossible to connect to and if you were lucky enough to get online, the signal kept dropping. In the end I gave up and used my phone as a hotspot. The bed looked great but was hard and uncomfortable. It seems that the emphasis here is on style over substance. To be honest, I would rather be in a budget hotel with decent amenities than pay extra for a stylish but freezing cold room with no wifi. I won't be returning.
1 night trip
ARCOTEL Onyx Hamburg, Hamburg
Outstanding5.0 / 5
Highly recommended
Excellent
1 night trip with friends
ARCOTEL Onyx Hamburg, Hamburg
Poor1.0 / 5
Will give your room away!
I went to check in and this hotel gave away my room. They said they had no more rooms and told me they sent me an email saying I ha to check in before 6pm or my room could be given away. After doing a thorough search of my emails I found 3 emails pertaining to my reservation, NONE of which stated a "check in by 6pm" comment. Wasn't even in the hotels.com app under things you need to know about the hotel. Good thing is hotels.com was great! They completely refunded me and started an investigation on ACOTEL
1 night trip with friends
ARCOTEL Onyx Hamburg, Hamburg
Outstanding5.0 / 5
Convenient location
'Free wifi' needs a bit of upgrading! Wakeup call never came! (I got up on time anyways!) I still would recommend this hotel. Convenient location! S1 straight from the airport to within 5 minute walk to the hotel. U station across the street from the hotel. What more can one ask!
3 night romance trip
ARCOTEL Onyx Hamburg, Hamburg
Outstanding5.0 / 5
Outstanding
We stayed in Hamburg for a Concert at the Docks. Absolutely no complaints! Everything was outstanding; to include the lobby, room, and location. Paid parking garage is directly across the street. The sitting bench in the picture window was nice, room was super clean, bed comfortable and 2 complimentary apples "To have a nice day" was a unique touch. If we ever return, would totally book again!
1 night romance trip

See all reviews

ARCOTEL Onyx Hamburg, Hamburg

Is the description of this hotel not correct? Tell us