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1 room, 2 adults

ARCOTEL Onyx Hamburg, Hamburg

4.5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
Reeperbahn 1aHamburgHH20359Germany

Luxury hotel with restaurant, near St. Michaelis Church
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 free!
Superb9.0
Location
Great location
Room
Great room
Comfort
Rather comfortable
Food
Food could be better
741See all 741 Hotels.com reviews
From 930 reviewsTripAdvisor Traveller Rating

ARCOTEL Onyx Hamburg, Hamburg

from $93
  • Comfort Room
  • Superior Room
  • Junior Suite
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 215 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Health club
  • Steam room
  • Sauna
  • Bicycle rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 592
  • Conference space size (meters) - 55
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 76-cm flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

ARCOTEL Onyx Hamburg, Hamburg’s small print

Also known as

  • ARCOTEL Hamburg Onyx
  • Onyx Hamburg
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs EUR 12 per day with in/out privileges

Rollaway beds are available for EUR 40.0 per night

Buffet breakfast is offered for an extra charge of EUR 19 per person (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around ARCOTEL Onyx Hamburg, Hamburg

Landmarks

  • In Saint Pauli
  • St. Michaelis Church - 10 min walk
  • Fish Market - 11 min walk
  • Hamburg City Hall - 24 min walk
  • Moenckebergstrasse - 29 min walk
  • Hamburger Kunsthalle - 35 min walk
  • Reeperbahn - 1 min walk
  • Operettenhaus - 2 min walk

Getting around

  • Hamburg (HAM) - 25 min drive
  • Sternschanze Station - 26 min walk
  • Hamburg Dammtor Station - 27 min walk
  • Holstenstraße Station - 29 min walk
  • St. Pauli U-Bahn - 2 min walk
  • Landungsbrücken Station - 7 min walk
  • Reeperbahn S-Bahn - 10 min walk
  • Self parking (surcharge)

Recent reviews

Superb 9.0 From 741 reviews

ARCOTEL Onyx Hamburg, Hamburg
Very Good8.0
1 Day/Night: Wed-Thu
A Traveler, us1 night trip
ARCOTEL Onyx Hamburg, Hamburg
Very Good8.0
Nice hotel in a sketchy area
A nice room in a perfectly good hotel. Two 'surprises' worth mentioning: the hotel is right in the middle of Hamburg's infamous red light district, which should be stated up front, and it is -not- particularly close to the airport (40 minute ride).
William, us1 night romance trip
ARCOTEL Onyx Hamburg, Hamburg
Good6.0
All style and no substance
A nice-looking hotel that doesn't take care of the small details. As a result it wasn't a good experience staying there. My room was cold when I arrived so I turned up the heat. It actually got colder so I asked the front desk for some help, thinking that perhaps I was doing something wrong. I was assured that the thermostat was fine so I went to bed and woke up in a cold room. The wifi was almost impossible to connect to and if you were lucky enough to get online, the signal kept dropping. In the end I gave up and used my phone as a hotspot. The bed looked great but was hard and uncomfortable. It seems that the emphasis here is on style over substance. To be honest, I would rather be in a budget hotel with decent amenities than pay extra for a stylish but freezing cold room with no wifi. I won't be returning.
Richard, us1 night trip
ARCOTEL Onyx Hamburg, Hamburg
Exceptional10.0
Highly recommended
Excellent
Debra, usTrip with friends
ARCOTEL Onyx Hamburg, Hamburg
Poor2.0
Will give your room away!
I went to check in and this hotel gave away my room. They said they had no more rooms and told me they sent me an email saying I ha to check in before 6pm or my room could be given away. After doing a thorough search of my emails I found 3 emails pertaining to my reservation, NONE of which stated a "check in by 6pm" comment. Wasn't even in the hotels.com app under things you need to know about the hotel. Good thing is hotels.com was great! They completely refunded me and started an investigation on ACOTEL
Amanda, us1 night trip with friends

See all reviews

ARCOTEL Onyx Hamburg, Hamburg

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