Hyatt Place Riverside Downtown, Riverside

I encountered the most friendly staff that I have ever dealt with at a hotel. This was the case from the front desk to house cleaning personnel.

We arrived a bit early for check-in. We were asked to wait until her room was available which was completely fine. Once our room became available we were just handed the keys and not told anything about the hours for breakfast or any details of parking or anything else. Once we were in our room we began to set up the pull out hideaway bed for our young children. As we were finding all of the supplies we found the pillow that was in the bag has a spare and it was filthy dirty with makeup all over it. We called down to the desk to ask for new pillows and no one ever came up. My husband ran into a very friendly employee who willingly help us out. He brought the pillows up right away and apologized. The free breakfast was pretty good seemed fresh. The problem is that if you have any sort of allergies they were unable to provide any ingredients or any details on possible cross-contamination on food. We have a daughter with a life-threatening peanut and tree nut allergy so she was unable to have anything from the menu as we could not prove that it would not harm her. Allergies are quite common and should be considered. If a guest inquires about the ingredients they should be able to get those details.

Great location

Riverside is a great town. The hotel and staff were nice. The staff just seemed to be short handed. When we arrived to check in the gentleman at the front desk was also serving drinks at the bar so we had to wait a few minutes. Something similar was happening during breakfast. Breakfast was good though and included. Beds were very comfortable and the wifi worked well.

The room was spacious and comfortable. Very clean. Lots of awesome pillows on the bed. Two things really made me :(( First, when I got there the clerk informed me of the $12 fee to park in their lot. What?? How did I miss that? Maybe because it's not disclosed? Also I ordered a chicken salad and there was no chicken on the plate anywhere. I was too tired and hungry to return it. It was a good salad though.