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All properties in London, England, United Kingdom
All properties in London, England, United Kingdom

St James House - Concept Serviced Apartments, London

3.5-star3.5 stars
173 Holland Park Avenue, London, England, W11 4UR, United Kingdom

Adults-only apartment with kitchenette, near Westfield London Shopping Centre
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here
From 67 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Good internet service
More comfort would be nice
Room is all right

St James House - Concept Serviced Apartments, London

from $109
  • Deluxe Studio
  • Standard Studio

What’s around St James House - Concept Serviced Apartments, London


  • In Kensington
  • Westfield London Shopping Centre - 13 min walk
  • Kensington High Street - 13 min walk
  • Kensington Gardens - 20 min walk
  • Eventim Apollo - 26 min walk
  • Kensington Palace - 26 min walk
  • Royal Albert Hall - 37 min walk
  • Hyde Park - 38 min walk

Getting around

  • London (LHR-Heathrow) - 27 min drive
  • London (LCY-London City) - 28 min drive
  • London (LGW-Gatwick) - 75 min drive
  • London Shepherd's Bush Station - 6 min walk
  • London Kensington Olympia Station - 13 min walk
  • Kensington (Olympia) Station - 13 min walk
  • Shepherd's Bush Underground Station - 5 min walk
  • Holland Park Underground Station - 7 min walk
  • Latimer Road Underground Station - 13 min walk

At a glance

Key facts


  • 15 apartments
  • Arranged over 5 floors


  • Check-in time 2 PM-5 AM
  • Check-out time is 11 AM
There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

  • Laundry facilities
  • Number of buildings/towers - 1

In the apartment

Home comforts
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 20-inch LCD TV
Stay connected
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Weekly housekeeping provided

St James House - Concept Serviced Apartments, London’s small print

Also known as

  • St James House Concept Serviced
  • St James House - Concept Serviced Apartments Apartment
  • St James House - Concept Serviced Apartments Apartment London
  • St James House Concept Serviced Apartments
  • St James House Concept Serviced Apartments London
  • St James House Concept Serviced London
  • St James Serviced Apartments
  • St James House Concept Serviced Apartments Apartment London
  • St James House Concept Serviced Apartments Apartment
  • St James House Concept Servic
  • St James House - Concept Serviced Apartments London


This property requires full payment upon booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.0 From 127 reviews

Very Good 8.0
Good little apartment in good location
Good location, good clean rooms with a small kitchenette. Did not have a toaster, which was strange, but was quieter than expected, although this depends on your neighbors.
Steven, us7 night business trip
Very Good 8.0
Cool place
Great place, clean lady knocked on my door at 10:30 and asked me if I was staying, I only booked it for one night, she seemed irritated that I was still in room, checkout was 11.00
robert, us1 night trip
Poor 2.0
If you like to sleep, take a pass
The good: location, room cleanliness, and newness of fixtures. The bad : 1. noise - people upstairs stomping around at 3am with their shoes on sounded like a herd of elephants. the ambulances were a minor annoyance. 2. trash can spillage - trash was spewed in the front side yard. I cleaned up some of it. It bugged. The wind kept sweeping the trash to the stairwell to the lower level where my room was. They should have someone check the property EVERY DAY. This same spillage was there for a few days. 3. the bed - this is the deal breaker. I know people complained about it. I thought they were special snowflakes. I like firm beds. This bed was like a wooden block with a cotton cover. It was completely unacceptable. I would not believe any assurances by management that the beds will be replaced soon. Management has had notice of the problem for several months and nothing has changed. I was looking for a place to come back to as I will be visiting London a few times over the next year. This place will not be on my list. I wish I could give zero stars. I only used the room to sleep. It was a major fail in this area.
susan, usTrip with friends
Poor 2.0
I don't reccomend St. James House
I do not recommend St. James House. The service is very poor. We were not able to get an extra blanket (which we needed) although requested several times, neither an extra bedding sheet to be used as a blanket (after we learned they are unable to provide a blanket). The service was also unable to inform us that they are unable to provide this request, we had to call many times for this. I think that when you run a lodging business, an extra blanket is a very basic request. There were 4 cushions but only one blanket – "this is our standard" said the service lady. The bed was pretty squeaky, so it disturbed our sleep. Together with the shared blanket, a good sleep was only a desired thing during this visit in London. The room was much smaller than appears at the photo (the photo angles were clearly selected to present a much larger room, with the bathroom door open and the mirror effect). The location is excellent, the wifi was working, and the shower current and temperature was good. This is my 5th visit to London in the passing 3 years, and the 3rd one in Kensington. When it comes to lodging it is the worse one. To summarize, we would never go there again, and would never recommend anyone to go there. The return for our money was really poor.
Michal, il5 night family trip
Exceptional 10.0
Great Stay
Great place to stay & really close to tube access & where we needed to go during the evening. Clean comfortable & quiet......a great stay.
Emma, gb1 night trip with friends

St James House - Concept Serviced Apartments, London

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