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Sandos Caracol Eco Resort -Select Club - All Inclusive, Riviera Maya

3.5 stars
Carretera Chetumal Pto JuarezKm295, Solidaridad, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.9 / 5
  • This was not the best place we had ever stayed. Partly because it's an "eco-hotel", the…Jun 28, 2016
  • The hotel is great activity for kids. Inroom need a coffee maker fir every single room.…Jun 24, 2016
213See all 213 Hotels.com reviews
From 10,768 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort -Select Club - All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $231
  • Superior Select Club 2 Double Beds or 1 King Bed
  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

At a glance

Key facts

Hotel size

  • This hotel has 218 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free self parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Select Club Playa del Carmen

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

In the hotel

Food and drink
  • 10 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Swim-up bar
Things to do
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Number of spa tubs - 3
  • Pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Year Built 2006
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium food items
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Fishing on site
  • Hiking/biking trails on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby

Sandos Caracol Eco Resort -Select Club - All Inclusive, Riviera Maya’s small print

Also known as

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Select Club Playa del Carmen

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Sandos Caracol Eco Resort -Select Club - All Inclusive, Riviera Maya

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