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Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen

3.5 stars3.5 stars
Carretera Chetumal Pto JuarezKm295, Solidaridad, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Wellness Area
Great wellness & sports facilities
195See all 195 Hotels.com reviews
From 12,176 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $207
  • Superior Select Club 2 Double Beds or 1 King Bed
  • Room ( Affiliate)
  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

At a glance

Key facts

Hotel size

  • This hotel has 218 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Select Club Playa del Carmen

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

In the hotel

Food and drink
  • 10 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Swim-up bar
Things to do
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Number of spa tubs - 3
  • Pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Year Built 2006
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium food items
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Fishing on site
  • Hiking/biking trails on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby

Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen’s small print

Also known as

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Select Club Playa del Carmen

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 195 reviews

Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen
Excellent4.0 / 5
Overall fantastic experience!
Overall it was a wonderful stay!! The resort is very large so bring your walking shoes. If you are traveling without children I would definitely recommend staying at the select club. I'm not sure if it was the time of the year we went or how the resort usually is, but there were a lot of children. If you are traveling with kids, this seemed like a great location! Food was pretty good. The specialty restaurants were better than the buffet but that usually holds true to any all inclusive resort. Drinks were great-- better than other resorts I've stayed at. I loved the fact this was an eco resort! The animals were wonderful, we were even lucky enough to see monkeys in the trees! The staff was also amazing! Cons: rocky beach, some of the food wasn't too great, very family oriented (we went as a couple)
5 night romance trip
Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen
Good3.0 / 5
Great choice to see wildlife!
Sandos Caracol is an all-inclusive resort on the beach in Playa del Carmen. It has a water park on the grounds, as well as several hiking trails. It offers a play area with ping pong tables, a kids club (for young children), a spa/fitness center, a sundries store, an international buffet, a snack area, and several restaurants that can be visited by reservation only. Based on our experience, here's what you need to know about Sandos Caracol Eco Resort: 1. If you have mobility issues, do not stay here. My mother was recovering from bilateral knee replacements and while a golf cart was available to take her to her room after check-in, she was unable to secure assistance during the rest of the vacation. The paths are uneven and unlit. She had a great deal of difficulty. 2. The rooms are a little shabby and grimy. In our room, the air conditioner dripped, the curtains were not wide enough to cover the windows and the furniture was worn and in need of replacement. Sandos did, however, immediately respond to all requests for maintenance. There were also some sticky spots on the floor that were present throughout our stay. 3. The wildlife is abundant. If you want to see turtles, monkeys, bats, raccoons, coatis, cats, deer and others, this is the right resort for you. They also have penned farm animals around, including pigs and donkeys. My son was delighted when a monkey walked into the buffet and demanded grapes. 4. The staff is all very friendly.
5 night family trip
Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen
Fair2.0 / 5
I would not go again
CONS Food is really bad, restaurants are horrible but the Italian one, this one is not a disaster as the others. Mexican restaurant is HORRIBLE, food cannot be eaten. My bath room had some souvenirs from prior guests such as a razor and others. Room has frigobar, in my case with a water already opened. I was waiting for the reception for a while with my baby in my arms for a while until they found what my reservation was, the place was plenty of people and the people at the front desk was very rude, nobody called me later to apologize. Swimming pools, one is dirty with people eating in it. Beds are outdated and you need a card to get towels ?? Beach is small and basically cannot be used. PROS Taxi service is good and not expensive. There is a swimming pool where kids can get fun. There is a nice night shops area to buy mexican typical things.
3 night family trip

See all reviews

Sandos Caracol Eco Resort -Select Club - All Inclusive, Playa del Carmen

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