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Sheraton Wilmington South Hotel, New Castle

4-star4 stars
365 Airport RdNew CastleDE19720United States of America

4-star hotel in New Castle with indoor pool, restaurant
  • Free WiFi and free parking
Fabulous8.6
Wellness Area
Great wellness & sports facilities
Service
Fantastic service
Location
Great location
Room
Room is all right
260See all 260 Hotels.com reviews
From 380 reviewsTripAdvisor Traveller Rating

Sheraton Wilmington South Hotel, New Castle

from $107
  • Club Suite
  • Deluxe Suite
  • Junior Suite
  • Traditional Room
  • Traditional Room

At a glance

Key facts

Hotel size

  • This hotel has 192 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets stay free (dogs only)

  • Up to 40 lb

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Free area shuttle within 5 mi

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 9000
  • Conference space size (meters) - 836
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Wilmington Grille - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Sheraton Wilmington South Hotel, New Castle’s small print

Also known as

  • Sheraton Hotel Wilmington
  • Wilmington South Sheraton
  • Sheraton Hotel Wilmington South
  • Sheraton South Wilmington
  • Sheraton Wilmington South
  • Sheraton Wilmington South Hotel
  • Sheraton Wilmington South Hotel New Castle
  • Sheraton Wilmington South New Castle
  • Wilmington Sheraton Hotel
  • Wilmington Sheraton South

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Valet parking costs USD 15 per day

Rollaway beds are available for USD 15.0 per night

Breakfast costs between USD 10 and USD 20 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sheraton Wilmington South Hotel, New Castle

Landmarks

  • Banning Park - 3.3 mi / 5.2 km
  • Christiana Care Health System - 4.3 mi / 6.9 km
  • Amstel House - 4.3 mi / 7 km
  • Old Court House - 4.4 mi / 7.1 km
  • Wilmington and Western Railroad - 5 mi / 8.1 km
  • Delaware Center for the Contemporary Arts - 5.5 mi / 8.9 km
  • Christiana Mall - 5.6 mi / 9.1 km
  • Delaware Theatre Company - 5.7 mi / 9.2 km

Getting around

  • Philadelphia, PA (PHL-Philadelphia Intl.) - 31 min drive
  • Wilmington Station - 12 min drive
  • Newark Station - 19 min drive
  • Linwood Marcus Hook Station - 19 min drive
  • Free self parking
  • Valet parking (surcharge)
  • Free area shuttle

Recent reviews

Fabulous 8.6 From 260 reviews

Sheraton Wilmington South Hotel, New Castle
Good6.0
Very poor customer service at hotel
I booked a club suite through hotels.com, however when I arrived, checked in and went to the room, I found myself in a single hotel room with 2 double beds, not a suite with a separate bedroom. Since I have a 6 month old baby this was not going to work unless my husband and I sat in silence all night while she slept from 7:00p on. When I went back to report to the front desk to tell them this is not what I booked they blamed hotels.com and said they didn’t receive the booking as a “club suite” but instead received a “club double”. It could have very well been an issue that wasn’t their fault however they didn’t have any suites left to offer and offered no refund (even though they charged our card since we picked pay at hotel), and directed me to hotels.com over and over. Hotels.com customer service was great and helped in every way possible, however couldn’t refund me in the end since they were not the ones who charged my card (I verified the hotel charged me through my card company). I spoke with 3 different people at the hotel in the hour I was there (we ended up driving 4 hours home that night) and all were rude and unwilling to refund me. It took a week and several more calls to get a refund, as I had my hotels.com receipt proving what I booked, and it wasn’t what they gave me, and as we didn’t even end up staying in the wrong room they gave us. Rating hotels.com 10/10 on this and hotel 0/10. I will NEVER stay at any Sheraton again.
Eleanor, us1 night trip
Sheraton Wilmington South Hotel, New Castle
Exceptional10.0
I’d live there if I could...
Gorgeous hotel! Pleasant people!
Rebecca, us3 night trip
Sheraton Wilmington South Hotel, New Castle
Exceptional10.0
Needed a place to spend the night while traveling. Room was clean and updated.
tracey , us1 night trip
Sheraton Wilmington South Hotel, New Castle
Fair4.0
Will not stay here again
I was greeted at the check in desk and was told he would be with me in a minute. When he was able to assist me all that was said was “Last name.” I was then informed that we had a room on the club level room 547 and we had access to the club lounge, but was not informed that we had to use our room key to access that floor on the elevator. Our room was very far from the elevators and upon arriving to our room, our door looked like it had been pried open with a crowbar. The room seemed clean, but there were several areas of the room that were damaged or dirty or lacking repair. No fridge or microwave in the room. One of the outlets had several things plugged into it which I imagined is a fire hazard. The room had a door for the adjoining room and the guests next door tried to come into the room through that door several times. There were plates in the hallways for hours that weren’t picked up until the next morning. Upon check out there weren’t any carts available for our stuff and we had to make multiple trips out to our vehicle in order to leave. I was very dissappointed in the condition of the room, service at the hotel and the price we paid for the expectations of Sheraton quality.
Lisa, us1 night trip
Sheraton Wilmington South Hotel, New Castle
Exceptional10.0
Excellent Hotel- Especially for the price!
My husband and I were traveling from NY home to VA and stopped for the evening. We were pleasantly surprised! Everything from check-in to check-out was excellent. There was a wedding reception at the hotel that evening. We enjoyed seeing the festivities but we’re not disturb by any noise from our room. The suites are huge and clean. The bed was very comfortable. We had breakfast at the hotel the next morning. It was a step up from the traditional continental breakfast you usually get at hotels. The two gentlemen who were taking care of the area were very attentive. We would highly recommend this hotel.
Vickie, us1 night trip

See all reviews

Sheraton Wilmington South Hotel, New Castle

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