Hotel Phoenix

Photo gallery for Hotel Phoenix

Deluxe Double Room | Primary image
Indoor pool
Standard Triple Room | Memory-foam beds, minibar, in-room safe, individually decorated
Standard Double or Twin Room | Memory-foam beds, minibar, in-room safe, individually decorated
Deluxe Double Room | Memory-foam beds, minibar, in-room safe, individually decorated

Overview of Hotel Phoenix

Hotel Phoenix

4-star property
4-star Zagreb hotel with winery, connected to the convention centre

8.0/10 Very good

179 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Sesvetska cesta 29, Zagreb, 10 360
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Airport shuttle
  • Area shuttle
For families
  • Children stay free
  • Playground on site
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • Zagreb (ZAG) - 16 min drive
  • Zagreb Sesvetski Kraljevec Station - 9 min drive
  • Zagreb Klara Station - 15 min drive
  • Sesvete Station - 19 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Hotel Phoenix

4-star family-friendly hotel connected to the convention centre
Consider a stay at Hotel Phoenix and take advantage of an attached winery, a round-trip airport shuttle and a terrace. The on-site Mediterranean cuisine fine-dining restaurant, Maestro, features garden views and al fresco dining. Free in-room WiFi is available to all guests, along with mini golf and a coffee shop/cafe.
Other perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and an area shuttle
  • Coffee/tea in the lobby, a lift and a ballroom
Room features
All guest rooms at Hotel Phoenix include thoughtful touches, such as pillow menu and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Blackout curtains, slippers and sound-insulated walls
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Croatian, English, German, Serbian, Slovak, Slovenian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 10:00 PM
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup*

Off-site

  • Area shuttle within 5 km*
  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Mini golf
  • Playground
  • Children's menu

What to do

  • Mini golf

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (10760 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Winery on site

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Languages

  • Croatian
  • English
  • German
  • Serbian
  • Slovak
  • Slovenian

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Memory-foam mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Maestro – Overlooking the garden, this fine-dining restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: HRK 12.00 per person, per night for adults; HRK 6.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of HRK 100 for adults and HRK 50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of HRK 150 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Local area shuttle service to the casino, shopping centre and theme park is offered for an extra charge
  • Late checkout can be arranged for an extra charge of HRK 20 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from June 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards, mobile payments and cash.

Also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Frequently asked questions

Does Hotel Phoenix offer free cancellation for a full refund?
Yes, Hotel Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Phoenix?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at Hotel Phoenix on 15 October 2022 start from €81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Phoenix?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Phoenix?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Phoenix?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Hotel Phoenix?
Yes, an airport shuttle is available. The charge is HRK 150 per vehicle one way.
What are the check-in and check-out times at Hotel Phoenix?
You can check in from 2 PM - 10:00 PM. Check-out time is noon. Late check-out is available for a charge of HRK 20 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Phoenix and nearby?
Hotel Phoenix has a winery and a fitness centre, as well as a garden.
Are there restaurants at or near Hotel Phoenix?
Yes, Maestro offers al fresco dining, Mediterranean cuisine and garden views. The dining venue will be unavailable from 1 June 2022 to 1 September 2022 (dates subject to change). Nearby restaurants include Restoran Katarina (2.3 mi), Cafe Phoenix (2.5 mi) and Pizzeria Kairos (2.6 mi).

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.5/10

Staff & service

7.0/10

Amenities

8.1/10

Property conditions & facilities

6.5/10

Eco-friendliness

8/10 Very good

Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Kelly, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Katija, 2-night business trip
Verified Hotels.com guest review

6/10 Good

1-night business trip
Verified Hotels.com guest review

4/10 Fair

The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
4-night trip
Verified Ebookers guest review

4/10 Fair

This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Larry, 1-night trip
Verified Expedia guest review

8/10 Very good

Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Hev, 1-night trip
Verified Expedia guest review

4/10 Fair

Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Sofia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend
Verified Hotels.com guest review

4/10 Fair

Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
1-night trip
Verified Expedia guest review

10/10 Exceptional

Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Nicole, 2-night trip with friends
Verified Hotels.com guest review