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Hotel Phoenix, Zagreb

4 stars
Sesvetska cesta 29Zagreb10 360Croatia, 800-491-6126
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Excellent4.0 / 5
Service
Fantastic service
Wellness
Great wellness & sports facilities
Comfort
Rather comfortable
Location
Location is ok
82See all 82 Hotels.com reviews
From 195 reviewsTripAdvisor Traveller Rating

Hotel Phoenix, Zagreb

Hotel Info: 866-539-8117

from $53
  • Deluxe Double Room
  • Deluxe triple room
  • Superior Twin Room
  • Elegance Room
  • Classic Room
  • Romantic Room
  • Classic Double Room
  • Romantic Room (Free use of Wellness & SPA)
  • Deluxe Romantic Room

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Area shuttle within 5 km *

  • Shopping center shuttle *

  • Casino shuttle *

  • Theme park shuttle *

Also known as

  • Hotel Phoenix Zagreb
  • Phoenix Zagreb

Policies

Children under 10 years old are not allowed in the swimming pool or spa tub without adult supervision.

Children under 10 years old are not allowed in the spa without adult supervision.

Transfers via airport shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: HRK 7 per person, per night. This tax does not apply to children under 12 years of age.
  • Destination fee: HRK 7 per person, per night
  • Tourism fee: HRK 7 per person, per night

Optional extras

Late check-out can be arranged for an extra charge of HRK 185

Breakfast is offered for an extra charge of HRK 75 for adults and HRK 75 for children (approximately)

Airport shuttle service is offered for an extra charge of HRK 150 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Area shuttle service to the casino, shopping center, and theme park is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
Things to do
  • Number of indoor pools - 2
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Winery attached
  • Spa tub
  • Sauna
Working away
  • 24-hour business center
  • Conference space size (feet) - 10760
  • Conference space size (meters) - 1000
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1996
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Phoenix Wellness and Spa has massage/treatment rooms. Services include sports massages, massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna and a spa tub.

Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Maestro - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Hotel Phoenix, Zagreb’s small print

Also known as

  • Hotel Phoenix Zagreb
  • Phoenix Zagreb

Policies

Children under 10 years old are not allowed in the swimming pool or spa tub without adult supervision.

Children under 10 years old are not allowed in the spa without adult supervision.

Transfers via airport shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: HRK 7 per person, per night. This tax does not apply to children under 12 years of age.
  • Destination fee: HRK 7 per person, per night
  • Tourism fee: HRK 7 per person, per night

Optional extras

Late check-out can be arranged for an extra charge of HRK 185

Breakfast is offered for an extra charge of HRK 75 for adults and HRK 75 for children (approximately)

Airport shuttle service is offered for an extra charge of HRK 150 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Area shuttle service to the casino, shopping center, and theme park is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 82 reviews

Hotel Phoenix, Zagreb
Outstanding5.0 / 5
Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.
1 night family trip
Hotel Phoenix, Zagreb
Poor1.0 / 5
I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.
2 night trip with friends
Hotel Phoenix, Zagreb
Outstanding5.0 / 5
A Sweet Retreat and Spa
The Hotel Phoenix has big plans for an entire area in Zagreb..and they are on their way to making it happen. We found the hotel easily and enjoyed the room, the staff and the spa (which is included free). The spa has an endless pool for swimming, a massaging Jacuzzi, and a sauna. There is a fee for the Tanning bed. The breakfast was a "cook-to-order" meal and was fabulous. The staff could not have ben better and more kind. We also chose to eat dinner at the hotel the day of our arrival and were served so well by the waiter and the food was wonderful. I would highly recommend this hotel
1 night romance trip
Hotel Phoenix, Zagreb
Good3.0 / 5
Smallest single bed
Booked for a triple room but got 2 singles. This was the smallest bed I've ever had! Fridge was good and huge. Other thing is not impressive.
1 night trip with friends
Hotel Phoenix, Zagreb
Good3.0 / 5
Sleepless in Zagreb
The hotel hosted a wedding reception during our 1 night stay and put us on the 1st floor. The music was unbelievably loud (even ear plugs did not help) and lasted until 5am in the morning. The hotel staff was not helpful at all. They gave us bad information about where to eat (they had to shout to be heard above the wedding reception noise), didn't answer the phone when we called at 2am to ask them to address the noise issue, and refused to ask the band to turn down the volume when we went downstairs to talk to them. The hotel itself was clean and nice but worthless since it was impossible to sleep.
1 night trip

See all reviews

Hotel Phoenix, Zagreb

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