NH Cartagena Urban Royal

Photo gallery for NH Cartagena Urban Royal

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free WiFi

Overview of NH Cartagena Urban Royal

NH Cartagena Urban Royal

3.5 star property
3.5-star hotel in Cartagena with outdoor pool and restaurant

7.8/10 Good

315 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is $100
Price available on 11/1/2022
Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
  • Meeting room
For families
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Cartagena Walled City
  • Clock Tower - 1 min drive
  • Cartagena de Indias Convention Center - 2 min drive
  • Bocagrande Beach - 9 min drive
  • Ayala Center - 11 min drive
  • Blanca Beach - 64 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive
  • Airport shuttle (surcharge)

About this property

NH Cartagena Urban Royal

3.5-star hotel in the heart of Cartagena Walled City
Take advantage of a roundtrip airport shuttle, a rooftop terrace, and laundry facilities at NH Cartagena Urban Royal. The onsite restaurant, Restaurante Cafe del Relo, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), an elevator, and concierge services
  • A 24-hour front desk, smoke-free premises, and tour/ticket assistance
  • Luggage storage, multilingual staff, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at NH Cartagena Urban Royal offer comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 55 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge

What to do

  • Bicycle rentals nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2011
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurante Cafe del Relo - This restaurant specializes in international cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Breakfast costs between COP 33904 and COP 75311 per person (approximately)
  • Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 115246 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.
Property Registration Number 25734

Also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal offer free cancellation for a full refund?
Yes, NH Cartagena Urban Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at NH Cartagena Urban Royal?
As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on Nov 1, 2022 start from $100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at NH Cartagena Urban Royal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at NH Cartagena Urban Royal?
Yes, there's an outdoor pool.
Are pets allowed at NH Cartagena Urban Royal?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 55 lbs per pet. There's a charge of COP 115246 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at NH Cartagena Urban Royal?
Sorry, there's no onsite parking at NH Cartagena Urban Royal.
Is airport shuttle service offered by NH Cartagena Urban Royal?
Yes, an airport shuttle is available. The charge is COP 50000 per vehicle roundtrip.
What are the check-in and check-out times at NH Cartagena Urban Royal?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at NH Cartagena Urban Royal?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.
What is there to do at NH Cartagena Urban Royal and nearby?
Have fun during the warmer months with activities nearby such as cycling. NH Cartagena Urban Royal also has an outdoor pool.
Are there restaurants at or near NH Cartagena Urban Royal?
Yes, Restaurante Cafe del Relo offers international cuisine. Nearby restaurants include San Alberto (3-min walk), Juan Valdez (3-min walk), and San Pedro (3-min walk).
What's the area around NH Cartagena Urban Royal like?
NH Cartagena Urban Royal is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 7 minutes' walk from Ayala Center. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.5/10

Staff & service

7.9/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Exceptional

Jonathan, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Perfect location & staff was very friendly
Thomas, 5-night trip
Verified Expedia guest review

8/10 Very Good

Reginald, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Ashen I book the room their was a bigger patio space then what was given n I paid more however it was very small
Sunika, 3-night trip
Verified Expedia guest review

8/10 Very Good

Location is unbeatable you are steps away from the tower clock. Staff is friendly and go the extra mile to make you happy and comfortable, they are the hotel’s best asset. Breakfast unfortunately is disappointing and surrounding areas need to be taken care of, the City should do something about the smell and sewage water on the surrounding sidewalks.
Gracia, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

It was in the center of the walled city. We liked our room the friendly nature of the staff. The breakfast were good and they had a good menu. Location to walk around to various points of interest were excellent. Would highly recommend.
Gavin, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

muy acogedor tranquilo muy buena ubicacion y un staff excelente e todo momento.
Ofelia, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Love the stayed at NH cartagena the staff the property it is a little old but is clean and nice i recommend to anybody visiting cartagena de indias loved it
ainadys, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice view but too much noise at night from the clubs around.
oisin, 1-night romance trip
Verified Expedia guest review