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All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Palm at Playa, Playa del Carmen

4-star4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico

Adults-only hotel in Centro with 2 restaurants, outdoor pool
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
Pool
Great pool
Food
Delicious food
Breakfast
Tasty breakfast
Room
Great room
220See all 220 Hotels.com reviews
From 2,017 reviewsTripAdvisor Traveller Rating

The Palm at Playa, Playa del Carmen

from $144
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

What’s around The Palm at Playa, Playa del Carmen

Landmarks

  • In Centro
  • Playa del Carmen Main Beach - 2 min walk
  • Central Square - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Yucatek Divers - 5 min walk
  • Quinta Alegría Shopping Mall - 7 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 99 min drive
  • Free self parking
  • Limited parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

About The Palm at Playa, Playa del Carmen

Playa del Carmen hotel near the beach with free breakfast

Fifth Avenue stroll

Located in the center of town, The Palm at Playa is a 1-minute walk to Fifth Avenue's pedestrian strip of shops, restaurants, and some of the area's best nightlife. You're a 3-minute walk to the city's main beach, a stretch of white sand set against turquoise waters.

Ferry to Cozumel

A 10-minute walk takes you to the ferry terminal, where you can embark on a 45-minute boat ride to Cozumel Island and explore Mayan ruins. You can also stroll for a couple of minutes to relax in 28 de Julio Park, or walk 3 minutes past the park to quaint Señora del Carmen church.

Free breakfast and yoga

You can begin your morning with a free yoga class on the beach or fitness center workout, followed by breakfast at the expansive free buffet. To relax, you can soak in the outdoor pool or hot tub on the terrace - or book a massage treatment.

Free WiFi and cable TV

The Palm's 69 air-conditioned guestrooms include coffeemakers, and you can listen to tunes on iPod® docking stations. You can get online with free WiFi to check emails, flip through cable channels or Netflix on a flat-screen smart TV, and store valuables in the safe.

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others

Children

  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers -
  • Year Built
  • Elevator/lift
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Netflix
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered. Open daily.

The Palm at Playa, Playa del Carmen’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 8 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Sanitation services: USD 1.15 per night
    • Resort fee: USD 5.00 per accommodation, per night

    Optional extras

    Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

    Ferry terminal shuttle service is offered for an extra charge

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Recent reviews

    Superb 9.2 From 220 reviews

    The Palm at Playa, Playa del Carmen
    Exceptional10.0
    It was an amazing trip. Staff were incredibly hospitable and went above and beyond to accommodate us. Our room was great - really loved the double shower and turn down service. It was very nice of the manager Sandra to hold our bags and let us shower before we left for the airport. Definitely recommend this place and would stay here again.
    A Traveler, us1 night trip
    The Palm at Playa, Playa del Carmen
    Exceptional10.0
    Our stay was great! Lovely staff, enjoyed the roof top pool and bar area, happy hour options and location in general.
    Caeli, us2 night trip
    The Palm at Playa, Playa del Carmen
    Exceptional10.0
    Great hotel very comfortable Great location They go out of their way to make sure your stay was comfortable
    Wade, us3 night trip
    The Palm at Playa, Playa del Carmen
    Exceptional10.0
    Nice breakfast, great service
    A Traveler, us3 night trip
    The Palm at Playa, Playa del Carmen
    Exceptional10.0
    Best trip!
    Hotel staff are amazing!!! Antonio at the pool was polite, informative, and attentive to all our needs. Alfredo at the restaurant was so attentive to our dietary restrictions every single day!!
    Lidio, us6 night trip

    See all reviews

    The Palm at Playa, Playa del Carmen

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