Skip to main content.
All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Palm at Playa, Playa del Carmen

4-star4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico

Adults-only hotel in Centro with 2 restaurants, outdoor pool
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here


Delicious food
Great pool
Tasty breakfast
Great room
225See all 225 reviews
From 1,940 reviewsTripAdvisor Traveller Rating

The Palm at Playa, Playa del Carmen

from $154
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others


  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Ferry terminal shuttle *


  • Free self parking (limited)


  • Area shuttle *

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers -
  • Year Built
  • Elevator/lift
  • Rooftop terrace
  • Garden
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Netflix
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered. Open daily.

The Palm at Playa, Playa del Carmen’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico


Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 8 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Sanitation services: USD 1.15 per night
    • Resort fee: USD 5.00 per accommodation, per night

    Optional extras

    Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

    Ferry terminal shuttle service is offered for an extra charge

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    What’s around The Palm at Playa, Playa del Carmen


    • In Centro
    • Playa del Carmen Main Beach - 2 min walk
    • Central Square - 3 min walk
    • Nuestra Senora del Carmen Catholic Church - 5 min walk
    • Yucatek Divers - 5 min walk
    • Quinta Alegría Shopping Mall - 7 min walk
    • Playa del Carmen Maritime Terminal - 9 min walk
    • Mamitas Beach Club - 12 min walk

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
    • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 99 min drive
    • Free self parking
    • Limited parking
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)
    • Ferry terminal shuttle

    Recent reviews

    Superb 9.2 From 225 reviews

    The Palm at Playa, Playa del Carmen
    Nice breakfast, great service
    A Traveler, us3 night trip
    The Palm at Playa, Playa del Carmen
    Best trip!
    Hotel staff are amazing!!! Antonio at the pool was polite, informative, and attentive to all our needs. Alfredo at the restaurant was so attentive to our dietary restrictions every single day!!
    Lidio, us6 night trip
    The Palm at Playa, Playa del Carmen
    Great everything...
    Great everything!!!
    Carlos, us1 night trip
    The Palm at Playa, Playa del Carmen
    Very Good8.0
    Great Hotel but could improve
    The hotel is very well placed on the corner of Quinta Ave in which all the magic happens in Playa del Carmen. Super close to the beach and also include a pool at its roof top, you cannot beat that. The check-in is painless (same goes for the checkout) and the staff is extremely friendly. The hotel has very nice and comfortable rooms (depending on which floor-plan you choose) but overall great. The rooms are not very well sound proofed and the cantina blasting it's music across the street from the hotel, will keep you up at night as their music plays well into the wee hours of the morning. Obviously, the hotel is very well located and as a consequence has bars and clubs, but I personally think the hotel should have made an effort to soundproof (partially at least) so the guests can rest (most customers are on vacation, right?). Going back to the cleanliness of the room/bath, this part was immaculate, so points to the staff with the maintenance of the rooms. The only issue I found was that the showers barely have any hot water, lest warm. Ice cold showers may be great to wake up from a hangover, but not my cup of tea as a business traveler. Finally, I wanted to mention their internet which is really poor, both in connectivity and in speed. I really hope they focus on fixing this issue and increasing connectivity (simple with google wifi) and as for speeds, other hotels in the area offer higher connections. This affects more the businessman and a little less the vacationer.
    A Traveler, us1 night trip
    The Palm at Playa, Playa del Carmen
    Very Good8.0
    Great rooftop pool
    The suite was big, clean and comfortable. The rooftop and pool were awesome. The staff were friendly and helpful. Location was great but be prepared for noise we’ll past midnight. As I’m an early riser, I would not stay so near the heart of 5th Avenue again.
    Jeff, us5 night trip

    See all reviews

    The Palm at Playa, Playa del Carmen

    Is the description of this hotel not correct? Tell us