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The Palm at Playa

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Rooftop terrace
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Flat-screen TV

Overview of The Palm at Playa

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The Palm at Playa

4.0 star property
Adults-only hotel with outdoor pool, near Playa del Carmen Main Beach

8.8/10 Fabulous

1,033 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bar
The price is $99
Price available on 2/9/2023
Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 8 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Playacar Golf Club - 11 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 25 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • Starbucks - 2 min walk
  • Playa Maya Restaurant - 2 min walk
  • Coffee Stop - 2 min walk
  • La Cochi Loka - 2 min walk
  • Falafel Nessya - 3 min walk

About this property

The Palm at Playa

Putting you within a 10-minute drive of Playa del Carmen Main Beach, The Palm at Playa features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 150 per room. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Irene, Cocina de Herencia, which serves local and international cuisine and is open for breakfast. Other highlights at this upscale hotel include a poolside bar, a spa tub, and a snack bar/deli. The helpful staff and bar get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

At a glance

Hotel size

  • 66 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 14
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Ferry terminal shuttle*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Local cuisine breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Spa tub

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Irene, Cocina de Herencia - This restaurant specializes in local and international cuisine and serves breakfast only.
Rooftop - Overlooking the ocean, this rooftop bar specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 15–25 per person
  • Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-in between noon and 4:00 PM can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?
Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Palm at Playa?
As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at The Palm at Playa on Feb 9, 2023 start from $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Palm at Playa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palm at Playa?
Yes, there's an outdoor pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at The Palm at Playa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Palm at Playa?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by The Palm at Playa?
Yes, an airport shuttle is available. The charge is USD 150 per room roundtrip.
What are the check-in and check-out times at The Palm at Playa?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
What is there to do at The Palm at Playa and nearby?
Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.
Are there restaurants at or near The Palm at Playa?
Yes, Irene, Cocina de Herencia offers local and international cuisine and ocean views. Nearby restaurants include La Brocherie (3-min walk).
What's the area around The Palm at Playa like?
The Palm at Playa is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 10 minutes' walk from Mamitas Beach. Travelers say this hotel is in a good location.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

They treated us amazing,
Michael, 5-night trip
Verified Hotels.com guest review

2/10 Poor

noam, 4-night trip
Verified Hotels.com guest review

6/10 Good

Anthony, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Wonderful
I really enjoyed my stay! The hotel is in the perfect spot. You can walk to everything but it does get a bit noisy outside because you are so close to everything. My room was on the front so I can’t speak for the other areas of the hotel. Sandra was AMAZING. She made sure we had the best stay from helping get to the best inexpensive excursions to making the best surprise birthday decorations in our room while we were out. They have an inexpensive breakfast buffet and I must say due to the tourist area it was some of the most authentic food I had during my stay. It was delicious. The room itself was ok but the bed was comfy. I really have nothing bad to say. If I ever visit Playa Del Carmen again I have a permanent place to stay!
LaTaravia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

LiLiane, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Beds a little too soft. Needs small fridge and chairs in room.
paul, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kay, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Armando, 2-night trip
Verified Hotels.com guest review

6/10 Good

Excelente muestras tu cuarto no de a la calle
El lugar esta súper bien. De mis lugares favoritos para quedarme pero si te dan habitaciones que dan a la calle no vas a poder dormir.
Marco Antonio, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Rodrigo, 6-night trip
Verified Hotels.com guest review