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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Palm at Playa, Playa del Carmen

4-star4 stars
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Mexico

Adults-only hotel with 2 restaurants, near Quinta Avenida
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 2,209 reviews

TripAdvisor Traveller Rating

Beach
Beautiful beach
Breakfast
Tasty breakfast
Room
Great room
WiFi
Complaints about WiFi

The Palm at Playa, Playa del Carmen

from $134
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

What’s around The Palm at Playa, Playa del Carmen

Landmarks

  • In Centro
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach Club - 10 min walk
  • Playacar Golf Club - 29 min walk
  • Punta Esmeralda Beach - 42 min walk
  • 3D Museum of Wonders - 1 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 99 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others

Children

  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 2012
  • Elevator/lift
  • Rooftop terrace
  • Garden
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Netflix
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered. Open daily.

The Palm at Playa, Playa del Carmen’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 8 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 5.00 per accommodation, per night

    Optional extras

    Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

    Ferry terminal shuttle service is offered for an extra charge

    Area shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Superb 9.2 From 258 reviews

    Exceptional 10.0
    Very friendly,courteous breakfast was delicious every morning. Upon arrival they upgraded our room to a beautiful suite
    kandra, us2 night family trip
    Good 6.0
    Beautiful place, but SUPER loud nightclubs
    We were put in a room directly facing 2 extremely loud nightclubs: one that was open until 4am and one that was open well past 4am. Rather than sleeping in the bedroom (which was impossible with the blaring loud music), my husband and I had to sleep in the sitting area on the lounge/couch our entire stay. We spoke with the front desk regarding this issue and were told we could pay to upgrade our room only to be moved down the hall where it was still very loud. Every other aspect of this hotel was wonderful (welcomed with margaritas and chocolates, lovely breakfast included, beautiful rooftop pool, etc). However, I would never pay money to stay here again just to not be able to sleep or relax. 😕 As parents of young children, all we wanted was a relaxing, quiet getaway.
    Brittney, us3 night romance trip
    Exceptional 10.0
    Best Hotel in PDC
    This hotel and all the employees were absolutely amazing. We will definitely stay there on our next visit.
    Robert, us1 night romance trip
    Exceptional 10.0
    A little noisy but excellent service and rooms!
    There are many hotel options in Playa Del Carmen. Some are tempting because they are cheaper or on the beach but from my experience they lack in quality. The Palm at Playa has the best customer service, immaculate rooms, a great roof top pool and is only a block from the main strip and beaches. I will gladly pay a little more to stay here again. My only advice is that if noise is an issue for you you may want to find a more secluded hotel. The area is very busy with many nightclubs and the hotel’s roof top has loud music playing most of the day. Of course if you come to Playa Del Carmen you probably are prepared to party anyways!
    Edward, usOther trip
    Good 6.0
    Noisy Saturday Night
    If you plan to be out all night partying and don’t need to sleep then grab a city view room. We stayed on a Saturday night and even with the veranda doors closed we clearly heard the words to all of the music played at the clubs surrounding the hotel until they closed at 6am! Maybe a garden view (interior) room would have been a better choice for us. Rooms are lovely, beds are comfy and the service was great-the noise made none of that matter.
    Colleen, us1 night romance trip

    The Palm at Playa, Playa del Carmen

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