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Hotel Jovel

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Property amenity
Down duvets, in-room safe, individually decorated
Down duvets, in-room safe, individually decorated
Standard Room, 2 Double Beds | Down duvets, in-room safe, individually decorated
Standard Room, 2 Double Beds | Down duvets, in-room safe, individually decorated

Overview of Hotel Jovel

Hotel Jovel

3.0 star property
City centre San Cristóbal de las Casas hotel with restaurant

7.6/10 Good

86 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Restaurant
  • 24/7 front desk
Calle Flavio A. Paniagua No. 27 Col., Centro, San Cristóbal de las Casas, CHIS, 29220

Room options

About this area

What's nearby

  • In De Guadalupe

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 90 min drive
  • Airport shuttle (surcharge)


  • Entropia - 2 min walk
  • Trattoria Catanzaro - 3 min walk
  • Cocoliche San Cristóbal - 3 min walk
  • Tonantzin - 3 min walk
  • La Lupe - 3 min walk

About this property

Hotel Jovel

Hotel Jovel offers an airport shuttle (available 24 hours) for MXN 800 per person one-way. For a bite to eat, guests can visit San Andres, which serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights at this Colonial hotel include a terrace and a garden.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM until 11 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must show a valid passport or photo ID at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • On-site parking is limited


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage


  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas


  • Accessible bathroom (selected rooms)


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


San Andres – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of MXN 90 for adults and MXN 70 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 800 per person (one-way)

Children & extra beds

  • Airport shuttle service for children costs MXN 800 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property only accepts cash.

Also known as

Hotel Jovel San Cristobal de las Casas
Hotel Jovel
Jovel San Cristobal de las Casas
Hotel Jovel San Cristobal De Las Casas, Mexico - Chiapas
Hotel Jovel Hotel
Hotel Jovel San Cristóbal de las Casas
Hotel Jovel Hotel San Cristóbal de las Casas

Frequently asked questions

Does Hotel Jovel offer free cancellation for a full refund?
Yes, Hotel Jovel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Jovel?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Hotel Jovel on 30 January 2023 start from €29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Jovel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Jovel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Jovel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Jovel?
Yes, an airport shuttle is available. The charge is MXN 800 per person one-way.
What are the check-in and check-out times at Hotel Jovel?
You can check in from 3:00 PM - 11 PM. Check-out time is noon.
What is there to do at Hotel Jovel and nearby?
Hotel Jovel has a garden.
Are there restaurants at or near Hotel Jovel?
Yes, San Andres offers Mexican cuisine and garden views. Nearby restaurants include Tonantzin (3-min walk), La Lupe (3-min walk) and La Bella Napoli (3-min walk).
What's the area around Hotel Jovel like?
Hotel Jovel is in De Guadalupe, a short 7-minute walk from San Cristóbal de las Casas Cathedral and 7 minutes' walk from Na Bolom Cultural Museum.







Staff & service




Property conditions & facilities




6/10 Good

Dolores, 3-night trip
Verified guest review

8/10 Very good

Noisy, but cute
Very cute, adorable hotel, but the beds were not comfortable, and I can here everything going on in the other rooms.
Sonia, 1-night family trip
Verified guest review

10/10 Exceptional

Gorgeous hotel.
Hotel was super gorgeous, great views, and had everything we needed. Beautiful garden and terrace. It was a pain to park. The staff wanted you super close to the sidewalk, so rims get scratched. Then there is a mandatory staff escort to the parking lot. Before my flight, the staff wanted me to wait a few minutes until other guests left—- did not appreciate having to wait when other staff said we could just take the key to open the offsite parking on our own. WiFi was not stable.
Jammie, 3-night family trip
Verified guest review

2/10 Poor

I was robbed and beat up by 6 men outside hotel property. Police refused to help and escorted me in to the hotel. I requested an ambulance by the night clerk and he rudely said he wasnt calling anyone. That i was fine and i should go to sleep or leave the property. I had to endure a 24hrs of pain amd hunger in my room for 24 hrs until i had the strenght to clean up and go downstairs. A second night clerk kindly warmed up some tamales for me after the restaurant closed and gave me some pain medecine. I left the hotel after the sedond night to recover at a hospital in another city. Hotel refused to refund my third and fourth night despite their written policy stating if you need medical care, a doctor would be called. Very dissatisfied overall. As far as the property. Its mexico. You get what you pay for.
4-night trip
Verified Expedia guest review

10/10 Exceptional

Location is wanderful friendly staff
The hotel location is wonderful is closed to the tourist zone, restaurant, transport, place is clean, staff very friendly and helpful
Norma, 2-night family trip
Verified guest review

6/10 Good

Hotel Jovel
It's a lovely Place, great location, but if you go in the winter be sure and dress because the rooms have no heat.
Kevin, 3-night trip
Verified Expedia guest review

2/10 Poor

Potential fraud in this location!
Be aware of possible fraud in this location. I have traveled around the world and visited Mexico countless times. I have also used many instances and NO ONE has ever made a copy of my identification with the attempts to keep it. The receptionist asked for an identification which was fine. He went and said I will be right back, never saying what he was doing with it. When he came back he said to sign a form and I took a glance at the paper he was holding and it was a copy of my identification. I asked why he had made a copy of my id and he said it was policy. So I told him that no hotel had ever done that, they may take a copy of my cc for accidentals but never just of my id. He started getting nervous, and then when I asked for the name of his supervisor he said he couldn't give it to me. NOW I was extra concerned. He can take an identification that has my full name, address, and date of birth but he can't give me the name of his supervisor?. As I continue to push for it, he said: "fine, here just keep the copy". Very fishy and when I later asked if this was a policy to another receptionist she said NO. Please be aware of this !!!
Verified guest review

10/10 Exceptional

Nice Stay in San Cristobal
Nice hotel with a beautiful balcony over looking the city. You relax there and have a coffee and enjoy your morning. A little walk will take you to the main drag and central plaza. Hotel is clean and comfortable.
Verified guest review

8/10 Very good

Garden retreat
Good price and beautiful garden. As is the case with most of San Cristobal, there was no internal heating so it got pretty cold on the coldest nights. The WiFi basically didn't work for anything beyond email, but this was the case with most of San Cristobal (even the restaurants downtown).
Verified guest review

2/10 Poor

Bad bad bad hotel
Bad service!!! the hotel didn´t have a room for us, even when I did my reservation and paid for it 2 months before. Bad attitude of the employees. Don´t choose this hotel ever!!!!!!
Verified guest review