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Occidental Grand Cartagena Resort - All Inclusive, Cartagena

3.5 stars
Anillo Vial Vía Manzanillo del mar Km 4CartagenaBolivar985Colombia, ‏‎800-491-6126
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Excellent4.2 / 5
Pool
Great pool
Bar and Beverages
Bar is awesome
Location
Great location
Food
Food is all right
281See all 281 Hotels.com reviews
From 983 reviewsTripAdvisor Traveller Rating

Occidental Grand Cartagena Resort - All Inclusive, Cartagena

Hotel Info: 866-539-8117

from $185
  • Deluxe Suite, 1 King Bed with Sofabed, Ocean View
  • Deluxe Suite, 1 King Bed with Sofabed, Jetted Tub
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 192 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements. Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free shopping center shuttle

Other information

  • All-inclusive
  • Resort fee included

Also known as

  • Occidental Grand Cartagena
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Hotel Cartagena
  • Occidental Grand Cartagena Resort All Inclusive

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 4 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Barbeque grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Health club
  • Outdoor tennis court
  • Spa treatment room(s)
  • Sauna
  • Beach towels
Working away
  • Business center
  • Number of meeting rooms - 5
  • Meeting rooms 2
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2011
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Dining

Buffet La Palapa - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

La Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Nativo - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.

The Grill - This restaurant specializes in barbecue and serves dinner only. Reservations are required.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Basketball on site
  • Golf lessons on site
  • Playground on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site

Nearby

  • Golfing nearby

Occidental Grand Cartagena Resort - All Inclusive, Cartagena’s small print

Also known as

  • Occidental Grand Cartagena
  • Occidental Grand Cartagena All Inclusive
  • Occidental Grand Cartagena Hotel Cartagena
  • Occidental Grand Cartagena Resort All Inclusive

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 281 reviews

Occidental Grand Cartagena Resort - All Inclusive, Cartagena
Good3.0 / 5
Too Far Away From Cartagena
If you want something outside the city, away from the hustle of Cartagena, then this place is for you...but if want to truly enjoy Cartagena, then this place will not interest you. The hotel and the staff were great, people were friendly, but just too far from the city. They have a free shuttle and the cabs are only $40,000 COP each way..20 min ride into town. I don't want to sound negative about my experience...it wasn't really that bad. However, when you compare it to other ALL INCLUSIVES, these guys need some major work in that area. The food was a "B" grade, entertainment was all in spanish, so we didn't take part...the one bar wasn't very lively..like I said, a great place to relax...if that is your goal.
8 night romance trip
Occidental Grand Cartagena Resort - All Inclusive, Cartagena
Fair2.0 / 5
The staff was very nice, but 2 out of the 4 of us became very ill with food poisoning from the seafood eaten there. The other 2 people got sick once we returned to the U.S. Although the staff was very nice to us and said to call if we needed anything, I could not drink/eat for 3 days while I was there. I do not know if we became ill because of the food at this resort or if it was Colombian food in general, but I would not go back there as a result of this experience.
4 night trip with friends
Occidental Grand Cartagena Resort - All Inclusive, Cartagena
Excellent4.0 / 5
great stay, even with a little bit of mold
This is a great hotel - we had a wonderful time. I am pretty picky with hotels, but I would definitely recommend this hotel to my friends. The pool and beach areas were very nice, and the food was good. Service was fantastic. And, a free shuttle to the walled city was included. The only reason why I didn't rate the hotel higher is because the room I stayed at had some mold (although it didn't have that "moldy" smell). There was quite a bit of mold in the bathroom, and a part of the ceiling was even damp and felt soft, like it could break. Also, one day our room was cleaned but we didn't receive new towels or toilet paper, so we had to call the front desk to get those and wait for a while. But, overall it was a great experience, the hotel was very relaxing and the hotel grounds were very nice and clean.
2 night family trip
Occidental Grand Cartagena Resort - All Inclusive, Cartagena
Fair2.0 / 5
Not a good value
Waited over 2 hrs for check-in. Taxi to get to the hotel was $30. At checkout, we were informed we couldn't take the hotel's complementary shuttle to the city, since we had "bags" (two backpacks). Shuttle was going to the city almost empty (5 people total for a 20 person bus)... unbelievable how they told us they didn't have "space"!!! Service was the worst of all the hotels we stayed at (including cheaper ones). Can't recommend.
1 night romance trip
Occidental Grand Cartagena Resort - All Inclusive, Cartagena
Excellent4.0 / 5
Good place to chill!
Great hotel, great service and amenities but needs to have a convinent store, or a sandwich bar, nothing to eat after hours. 30 mins away from Cartagena.
3 night trip with friends

See all reviews

Occidental Grand Cartagena Resort - All Inclusive, Cartagena

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