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Mercure Koh Chang Hideaway

Photo gallery for Mercure Koh Chang Hideaway

Front of property
Free minibar items, in-room safe, individually furnished, desk
Deluxe Room, 1 King Bed, Pool Access | Free minibar items, in-room safe, individually furnished, desk
Breakfast served, pool views
Interior

Overview of Mercure Koh Chang Hideaway

Mercure Koh Chang Hideaway

4.0 star property
Ko Chang beachfront hotel with 2 outdoor pools and spa
8.2 out of 10 Very Good
8.2/10 Very Good

443 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $34
Price available on 6/28/2023
Map
111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, Ko Chang, Trat, 23170
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds
  • Refrigerator

Room options

About this area

What's nearby

  • In a national park
  • Klong Prao Beach - 25 min drive
  • White Sand Beach - 34 min drive

Getting around

  • Trat (TDX) - 108 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • Monkey Restaurant - 4 min drive
  • Happy Turtle - 3 min walk
  • Oneka Seafood - 3 min drive
  • Magic Garden - 18 min walk
  • The Coco Bar & Restaurant - 4 min drive
Map

About this property

Mercure Koh Chang Hideaway

Mercure Koh Chang Hideaway offers a private beach and gives you access to onsite kayaking. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body scrubs. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A rooftop terrace, a free kid's club, and a fitness center are other highlights at this upscale hotel. Fellow travelers like the pool and helpful staff.

Languages

English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 141 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Kayaking
  • Pool table

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (242 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • Built in 2006
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker

Sleep well

  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.

Fees & policies

Refundable deposits

  • Cash deposit: THB 1000.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately THB 460 for adults and THB 230 for children
  • Airport shuttle service is offered for an extra charge of THB 2500 per vehicle (one-way)
  • Ferry terminal shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for THB 1413.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels).

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Parties and events are allowed on site.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Koh Chang Hideaway
Koh Chang Mercure
Koh Chang Mercure Hideaway
Mercure Hideaway
Mercure Hideaway Hotel
Mercure Hideaway Hotel Koh Chang
Mercure Hideaway Koh Chang
Mercure Koh Chang
Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Hotel
Mercure Koh Chang Hideaway Ko Chang
Mercure Koh Chang Hideaway Hotel Ko Chang

Frequently asked questions

Does Mercure Koh Chang Hideaway offer free cancellation for a full refund?
Yes, Mercure Koh Chang Hideaway does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Koh Chang Hideaway?
As of Jun 7, 2023, prices found for a 1-night stay for 2 adults at Mercure Koh Chang Hideaway on Jun 28, 2023 start from $34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Koh Chang Hideaway?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Koh Chang Hideaway?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Mercure Koh Chang Hideaway?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Koh Chang Hideaway?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Koh Chang Hideaway?
Yes, an airport shuttle is available. The charge is THB 2500 per vehicle one-way.
What are the check-in and check-out times at Mercure Koh Chang Hideaway?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mercure Koh Chang Hideaway and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Mercure Koh Chang Hideaway also has a private beach and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Mercure Koh Chang Hideaway?
Yes, The Bay offers ocean views.
What's the area around Mercure Koh Chang Hideaway like?
Mercure Koh Chang Hideaway is a short 4-minute walk from Mu Ko Chang National Park and 7 minutes' walk from Bailan Beach.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Mickey, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Worth a visit
I was upgraded to a lovely pool villa. a great option for a family with one or two little ones. they can splash away in the small pool plus there's a jacuzzi to chill out in. The buffet breakfast had options for every palette. The property is definitely feeling the effects of a heavy rainy season, but that will not detract from your stay.
3-night trip
Verified Hotels.com guest review

6/10 Good

Jason, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Ruengsak, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Scott, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The pool access room and the 2 4 1 cocktails on the beach!
2-night trip with friends
Verified Expedia guest review

6/10 Good

Overpriced
The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.
Charles, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Actually, everything was good. Really friendly staff,. Nice room. Well kept and clean. The only problem was that the mattress was extremely hard. Very uncomfortable.
6-night trip with friends
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

2/10 Poor

This hotel was in desperate need of face lift, old and tired, booked for 20 people 17 went, the welcome party was not good ask me to give them 7000baht for breakfast that i had already payed for in full. Totally unacceptable.
scott anthony, 3-night family trip
Verified Hotels.com guest review