Hotel with 2 outdoor pools, near The Magic Village
8.4/10 Very good
57 verified Hotels.com guest reviews
Popular amenities
Free breakfast
Free parking
Pool
Free WiFi
Airport transfer
Bar
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250
Room options
About this area
Getting around
Quito (UIO-Mariscal Sucre Intl.) - 168 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free bus station shuttle
Restaurants
Dulce carbón - 3 min walk
Arte Cafe & Te - 4 min walk
Alto Caribe - 4 min walk
Mug - 5 min walk
Donde Ivan - 5 min walk
Map
About this property
Napolitano Apart & Hotel
Napolitano Apart & Hotel offers an airport shuttle (available on request) for USD 120 per vehicle roundtrip. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials or reflexology. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar. The breakfast and sightseeing get good marks from fellow travellers.
Languages
English, Spanish
Cleaning and safety practices
Social distancing
Social distancing measures in place
This information is provided by our partners.
At a glance
Hotel size
15 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time from 2:00 PM until anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (7 years old and younger) are not allowed
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
Free secured, uncovered on-site self-parking
Free on-site motorhome/coach/lorry parking
On-site parking is limited (max. 10 spaces per unit)
Height restrictions apply for on-site parking
On-site garage
Transfers
Airport shuttle (available on request)*
Free bus station shuttle
Off-site
Area shuttle within 900 kilometers*
Other information
Designated smoking areas
No alcohol allowed on site
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–9:30 AM
Bar/lounge
Poolside bar
Coffee shop
Charcoal grills
24-hour room service
Water dispenser
What to do
Ropes course
Bike tour information
Access to nearby outdoor pool
Access to nearby indoor pool
Bike rentals nearby
Ecotours nearby
Hiking/biking trails nearby
Horse riding nearby
Rafting nearby
Scooter/moped hire nearby
Skydiving nearby
Zip-lining nearby
Working away
Conference space (215 square feet)
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
1 building/tower
Built in 2013
Garden
Picnic area
Terrace
Communal living room
2 outdoor pools
An indoor pool
Spa services
Accessibility
Visual alarms in hallways
Upper floors accessible by stairs only
Well-lit path to entrance
Languages
English
Spanish
Room amenities
Be entertained
24-inch TV
Cable TV channels
Sleep well
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic mattress
What to enjoy
Individually furnished
Freshen up
Private bathroom (not in room)
Rainfall shower heads
Shower only
Designer toiletries
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Complimentary wireless Internet access (speed of 50+ Mbps)
More
Daily housekeeping
Local maps
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.
Dining
NAPOLITANO BAR - PIZZERIA – This poolside pub specialises in Italian cuisine and only serves breakfast. Guests can enjoy al fresco dining (weather permitting).
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.
Optional extras
Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
Local area shuttle service is offered for an extra charge
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 2:00 PM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
Social distancing measures are in place.
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and cash.</p>
Also known as
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart &Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa
Frequently asked questions
Does Napolitano Apart & Hotel offer free cancellation for a full refund?
Yes, Napolitano Apart & Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Napolitano Apart & Hotel?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Napolitano Apart & Hotel?
Yes, there are 2 outdoor pools and an indoor pool. Guests have pool access from 2:00 PM to 8:00 PM.
Are pets allowed at Napolitano Apart & Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Napolitano Apart & Hotel?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Napolitano Apart & Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Napolitano Apart & Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What is there to do at Napolitano Apart & Hotel and nearby?
Have fun with nearby activities such as cycling, hiking and horse riding. Additional recreation nearby includes hot springs and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include an indoor pool and spa services. Napolitano Apart & Hotel also has a picnic area and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near Napolitano Apart & Hotel?
Yes. Nearby restaurants include Dulce carbón (3-min walk), Arte Cafe & Te (4-min walk) and Alto Caribe (4-min walk).
What's the area around Napolitano Apart & Hotel like?
Napolitano Apart & Hotel is in the heart of Baños de Agua Santa, a short 3-minute walk from The Magic Village and 4 minutes' walk from Caverna Sigsi Huayco.
Reviews
8.4
Very good
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
9.4/10
Cleanliness
8.7/10
Staff & service
7.0/10
Amenities
8.6/10
Property conditions & facilities
10.0/10
Eco-friendliness
Reviews
4/10 Fair
22 February 2020
My watch was stolen in the hotel by cleaning service. Owners were good.
XR
XR, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
9 February 2018
Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Denise
Denise, 4-night romance trip
Verified Hotels.com guest review
8/10 Very good
20 November 2017
Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Verified traveller
2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
29 June 2017
The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Amy
Amy, 2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
9 January 2017
Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Chester
Verified Hotels.com guest review
6/10 Good
6 November 2016
Good place
A little far from CITI center. Dark street on the way back at night
Jorge Alfonso
Verified Expedia guest review
10/10 Exceptional
21 June 2016
Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Samuel
Verified Hotels.com guest review
10/10 Exceptional
13 June 2016
The place to stay
Just a bit out of town to ensure silence and tranquility.
Room was large with a dedicated seating area which was an added bonus
christophe
Verified Hotels.com guest review
10/10 Exceptional
3 February 2016
Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests.
The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows.
During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts.
To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
John
Verified Hotels.com guest review
10/10 Exceptional
15 July 2015
Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.
