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Napolitano Apart & Hotel

Photo gallery for Napolitano Apart & Hotel

Front of property
Indoor pool, 2 outdoor pools, open 2:00 PM to 8:00 PM, pool loungers
Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished
24-inch TV with cable channels
24-inch TV with cable channels

Overview of Napolitano Apart & Hotel

Napolitano Apart & Hotel

2.5 star property
Hotel with 2 outdoor pools, near The Magic Village

8.4/10 Very good

57 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Bar
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250

Room options

About this area

Getting around

  • Quito (UIO-Mariscal Sucre Intl.) - 168 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free bus station shuttle


  • Dulce carbón - 3 min walk
  • Arte Cafe & Te - 4 min walk
  • Alto Caribe - 4 min walk
  • Mug - 5 min walk
  • Donde Ivan - 5 min walk

About this property

Napolitano Apart & Hotel

Napolitano Apart & Hotel offers an airport shuttle (available on request) for USD 120 per vehicle roundtrip. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials or reflexology. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar. The breakfast and sightseeing get good marks from fellow travellers.


English, Spanish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (7 years old and younger) are not allowed
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)


  • Free secured, uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • On-site parking is limited (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking
  • On-site garage


  • Airport shuttle (available on request)*
  • Free bus station shuttle


  • Area shuttle within 900 kilometers*

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–9:30 AM
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Charcoal grills
  • 24-hour room service
  • Water dispenser

What to do

  • Ropes course
  • Bike tour information
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Conference space (215 square feet)


  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers


  • 1 building/tower
  • Built in 2013
  • Garden
  • Picnic area
  • Terrace
  • Communal living room
  • 2 outdoor pools
  • An indoor pool
  • Spa services


  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance


  • English
  • Spanish

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Tempur-Pedic mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom (not in room)
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 50+ Mbps)


  • Daily housekeeping
  • Local maps

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.


NAPOLITANO BAR - PIZZERIA – This poolside pub specialises in Italian cuisine and only serves breakfast. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 2:00 PM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

Social distancing measures are in place.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and cash.</p>

Also known as

Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart &Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Frequently asked questions

Does Napolitano Apart & Hotel offer free cancellation for a full refund?
Yes, Napolitano Apart & Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Napolitano Apart & Hotel?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Napolitano Apart & Hotel?
Yes, there are 2 outdoor pools and an indoor pool. Guests have pool access from 2:00 PM to 8:00 PM.
Are pets allowed at Napolitano Apart & Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Napolitano Apart & Hotel?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Napolitano Apart & Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Napolitano Apart & Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What is there to do at Napolitano Apart & Hotel and nearby?
Have fun with nearby activities such as cycling, hiking and horse riding. Additional recreation nearby includes hot springs and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include an indoor pool and spa services. Napolitano Apart & Hotel also has a picnic area and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near Napolitano Apart & Hotel?
Yes. Nearby restaurants include Dulce carbón (3-min walk), Arte Cafe & Te (4-min walk) and Alto Caribe (4-min walk).
What's the area around Napolitano Apart & Hotel like?
Napolitano Apart & Hotel is in the heart of Baños de Agua Santa, a short 3-minute walk from The Magic Village and 4 minutes' walk from Caverna Sigsi Huayco.



Very good




Staff & service




Property conditions & facilities




4/10 Fair

My watch was stolen in the hotel by cleaning service. Owners were good.
XR, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Denise, 4-night romance trip
Verified guest review

8/10 Very good

Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
2-night romance trip
Verified guest review

10/10 Exceptional

The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Amy, 2-night romance trip
Verified guest review

10/10 Exceptional

Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Verified guest review

6/10 Good

Good place
A little far from CITI center. Dark street on the way back at night
Verified Expedia guest review

10/10 Exceptional

Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Verified guest review

10/10 Exceptional

The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
Verified guest review

10/10 Exceptional

Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
Verified guest review

10/10 Exceptional

Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.
Verified guest review