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Reviews

7.6

Good

7.5/10

Cleanliness

7.3/10

Staff & service

6.0/10

Amenities

7.1/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Poor

Nothing like it's described!
Nothing like it's description, paid for two suites, no description telling you that you have to take a boat to the hotel, when we got there they had one room not in either catigory that we paid for. Had four twin beds, toilet was broken in half, water was leaking into the room, had no wifi as described, air conditioner did not work at all, door didn't lock. You can't make this stuff up, it just kept getting worse. Takes to others staying at hotel and they had same experience, so it wasn't isolated. Couldn't call Expedia because there is no cell phone device on that part of the island. Front desk refused to let us use land line. To be clear I have never taken the time to write a review before, this was just to bad to not write one. Waisted 1000.00, however the food was half decent and edible. Lol
joey, 1-night trip
Verified Expedia guest review

2/10 Poor

Overbooked, no apologies
I found it impossible to contact this hotel from the US after I made my pre-paid booking on Expedia. Once in Colombia I had my hotel in Cartagena call. They were told that Agua Azul was overbooked and had no room for us, despite our having pre-paid. Although they offered to refund our money, we were already in Colombia so we accepted their offer to put us in a different hotel which we were told was equivalent. They stated the new hotel was right next to Agua Azul and we could use the facilities of Agua Azul as we wished. We accepted. As a "courtesy" they included the cost of the boat ride to get to Baru. Upon reaching Baru on the hotel-arranged boat transfer, we were told to get off the boat at Agua Azul. Thus we disembarked at a small dock in the middle of nowhere with no one there to assist or explain. We walked for a bit and found the deserted Agua Azul. Eventually someone showed up and said that they had no room for us and that we had to take another boat to get to the other hotel. While looking around the hotel, I saw that there was an empty triple. While we waited for the boat to take us to our substitute hotel, another party of three arrived and was given the room I had seen. We had arrived first, and should presumably have been given the empty room that had been booked twice. The hotel we were taken to was in no way equivalent and even including the boat ride, we substantially overpaid for the new hotel. Very disappointing experience.
Verified Expedia guest review

10/10 Exceptional

Nice wonderful stay
Will go back.
Verified Hotels.com guest review

8/10 Very good

Raffaele, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lindo lugar para estar en familia
Katia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nos encantó, nos sentíamos en nuestra casa
Mercedes, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

nos cancelaron la reserva y nos llevaron a otro Hotel
GIANNINA, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Mejor imposible. Mi concepto de hotel boutique es diferente; hace mucho tiempo que no tenia una experiencia tan satisfactoria. Absolutamente recomendable, Fredy y Fidel tipazos!
GRubio, 1-night trip
Verified Expedia guest review

8/10 Very good

Super Lage, schönes Boutique Hotel. Leider sind die Zimmer nicht auf dem besten Stand
1-night trip
Verified Ebookers guest review

8/10 Very good

Per qualche giorno di relax!
L'hotel e la spiaggia con il mare sono veramente belli! Se si vuole godere appieno la pace e il bel mare consiglio di evitare il week end quando si riempie di barche con la musica a tutto volume, di moto d'acqua e di venditori (frutta, bibite, massaggi). Calcolate che sarete fuori dal mondo per il vostro soggiorno non essendoci il wifi.
sara, 3-night trip
Verified Expedia guest review