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Hotel Cielo, Playa del Carmen

3-star3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico

City-center Playa del Carmen hotel with restaurant
  • Free WiFi
  • Very reasonable for the price and right off the strip which is amazing. The customer…May 23, 2018
  • The hotel is located in an excellent area, being safe, easy access and within walking…Apr 11, 2018
80See all 80 reviews
From 904 reviewsTripAdvisor Traveller Rating

Hotel Cielo, Playa del Carmen

from $74
  • Standard Room, Ground Floor
  • Standard Room
  • Standard Room, 1 King Bed, Balcony
  • Family Room, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Carboncitos - This restaurant serves breakfast, lunch, and dinner. Open daily.

Hotel Cielo, Playa del Carmen’s small print

Also known as

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Safes in guestrooms can be used for an extra charge

Breakfast costs between MXN 80 and MXN 300 per person (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Cielo, Playa del Carmen


  • In Centro
  • Yucatek Divers - 3 min walk
  • Playa del Carmen Maritime Terminal - 6 min walk
  • Central Square - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Quinta Alegria - 9 min walk
  • Pier Navega - 14 min walk
  • Mamitas Beach Club - 20 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive
  • Area shuttle (surcharge)

Recent reviews

Fabulous 8.6 From 80 reviews

Hotel Cielo, Playa del Carmen
Very Good8.0
Super location....just off 5th Ave... a block from beach and 2 blocks from ADO bus station. Very nice small room. Our only problem was no water in the morning. It was fixed within an hour or so. Very nice young men at front desk
Roger, us1 night trip
Hotel Cielo, Playa del Carmen
Absolutely loved this hotel! Super clean and spacious. It’s just a few minutes walk to the beach and steps away from restaurants and bars. The staff is friendly and welcoming! If you’re a light sleeper it might be hard to sleep since there’s live music at the hotel’s restaurant but it didn’t bother me at all. We were always out doing activities in the sun all day and we were super exhausted by the time we got back! Looking forward to staying here again.
Maxinne, us3 night romance trip
Hotel Cielo, Playa del Carmen
Perfect, nothing left to be desired!
I literally could not be happier with a hotel! This place is very clean, a/c is nice and cold (much needed on our summer trip!) and the staff is AMAZING. There's a full service bar/restaurant attached downstairs and a rooftop with an amazing view. I would literally pay double the cost for this place to stay again!
A Traveler, us3 night romance trip
Hotel Cielo, Playa del Carmen
Was a great stay and very convenient spot where 5th street was at.
A Traveler, us1 night trip
Hotel Cielo, Playa del Carmen
Little piece of paradise
This hotel was so authentic Mexican.... It was so adorable and immaculately clean. The bed and pillows were so comfy. The staff was wonderful...the BEST I have ever come across in my travels!!! It was right in the middle of the best area....Very peaceful sleep. I would recommend this hotel highly!!!
Lisa, us3 night trip

See all reviews

Hotel Cielo, Playa del Carmen

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