All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Hotel Cielo, Playa del Carmen

3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.1 / 5
Beach
Beautiful beach
Location
Great location
Food
Delicious food
Cleanliness
Clean
86See all 86 Hotels.com reviews
From 757 reviewsTripAdvisor Traveller Rating

Hotel Cielo, Playa del Carmen

Hotel Info: 866-539-8117

from $67
  • Family Room, Balcony
  • Standard Room
  • Standard Room, Ground Floor
  • Standard Room, 1 King Bed, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Ecotours on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Cielo, Playa del Carmen’s small print

Also known as

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 86 reviews

Hotel Cielo, Playa del Carmen
Outstanding5.0 / 5
Hotel Cielo! Nice place to stay.
The front desk person was very nice and helpful. We will definitely stay here on our next trip to Playa del Carmen. The room was simple but very clean and we had a great deck to sit on and enjoy the sounds.
1 night romance trip
Hotel Cielo, Playa del Carmen
Excellent4.0 / 5
Great Hotel, will be back
location is greatwalking distance to the beach, restaurants, bars etc.., the hotel is well maintained, staff is friendly....
2 night trip
Hotel Cielo, Playa del Carmen
Good3.0 / 5
Quaint decent hotel
Adorable quaint hotel with a lot of charm in a great location. Water pressure in bathroom was a slight problem. Continental breakfast included only toast & coffee. Overall decent.
3 night trip with friends
Hotel Cielo, Playa del Carmen
Excellent4.0 / 5
Beautiful hotel. Does not have an airport shuttle as hotel.Com states but made sure we had a taxi waiting to take us to the airport. Front desk staff was amazing.
1 night family trip
Hotel Cielo, Playa del Carmen
Excellent4.0 / 5
Hidden gem
The hotel is beautiful with tiles and balconies. Location is right in the thick of things. Don't miss the roof top. Chairs and a table would be a nice addition.
3 night romance trip

See all reviews

Hotel Cielo, Playa del Carmen

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