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Hotel Cielo

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In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel Cielo

Hotel Cielo

3.5 star property
3.5-star beach hotel with restaurant, near Quinta Avenida

8.6/10 Fabulous

263 verified guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • Restaurant
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach - 7 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Playacar Golf Club - 10 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Ferry to Cozumel - 26 min drive
  • Tres Rios Ecopark - 23 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31.5 miles/50.7 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Manne's Biergarten - 2 min walk
  • Yum Yum by George - 2 min walk
  • Mr. Dog - 2 min walk
  • Marley Coffee - 2 min walk
  • Antico Bistrot - 3 min walk

About this property

Hotel Cielo

Putting you within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach, Hotel Cielo features an airport shuttle and a rooftop terrace. For a bite to eat, guests can visit Carboncitos, which serves breakfast, lunch and dinner. The helpful staff and location get great marks from fellow travellers.


English, Spanish

Cleaning and safety practices


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Ecotours
  • Free beach club nearby
  • Beach access
  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Wildlife drive nearby
  • Sailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach towels
  • Beach umbrellas


  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace


  • Upper floors accessible by stairs only


  • English
  • Spanish

Room amenities

Be entertained

  • 28-inch TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Paper towels


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Carboncitos – This family restaurant serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: MXN 500 per accommodation, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Cielo Playa del Carmen
Hotel Cielo
Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?
Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Cielo?
As of 27 November 2022, prices found for a 1-night stay for 2 adults at Hotel Cielo on 13 December 2022 start from €102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Cielo?
This property confirms that guests are provided with hand sanitiser. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Cielo?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Cielo?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Cielo?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Cielo and nearby?
Have fun with nearby activities such as cycling, hiking and sailing. Additional recreation on-site includes ecotours. Hotel Cielo also has access to a nearby health club.
Are there restaurants at or near Hotel Cielo?
Yes, there's an on-site restaurant, Carboncitos. Nearby restaurants include Tarraya: Snorkle (3-min walk), Falafel Nessya (3-min walk) and Eatitaly (3-min walk).
What's the area around Hotel Cielo like?
Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal. Travellers love the hotel's prime location.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

So if you like old places with a lot of character, this place might work for you. But it did not work for us. Its old, none of the windows sealed and the doors have major gaps. The first room we had had 5 windows and a door to a balcony. The AC could not keep up. And it had mosquitos pretty bad. There was no room fridge, which would be fine, but they had no ice machine or service. You had to go to the restaurant and get ice, but because it was another business, it was awkward and they gave you one cup half full of ice. It was sweltering here at the time. Secondly, despite the room having a nice view, the noise was pretty unbearable until about 3 am. They did however give a room change without hastle. Which worked better for the AC, mosquitos, and sound, but then had the sorta inverse issue of being dark and musty. But at least we could sleep in this one.
Nicholas, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.
Arleen, 6-night romance trip
Verified Orbitz guest review

8/10 Very good

Good location. Clean and friendly staff. Only wish they had a phone in the room to contact front desk.
shanell, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.
Zachary, 4-night trip
Verified Expedia guest review

8/10 Very good

This property is right on the beach, literally steps away, and in the thick of the major tourist area of PDC. If you are looking for beach vacation, this is your place. Jose at the front desk is very accommodating and tried very hard to please us. The room is very pretty and comfortable. Suggestion: add more places to hang towels and such. The real issue is that if you are early birds or not into the tourist scene, this is not for you, as it is extremely loud at night. We wanted to use this as a base to see cenotes and the area. The pictures are accurate, so if you are looking for a beach trip, this is the right spot for you! Also, they provide as much bottled purified water as you can drink at no extra charge! If you go to Mexico, then you know that this is very important.
Bobra, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Excellent front desk staff.
Jason, 3-night trip
Verified guest review

6/10 Good

I like the property because is located at few steps from the beach and 5th Avenue. The most concurred street by stores, street vendors and many restaurants and music. However, if you don't like to be bother at night after a long day exploring, I strongly not recommend this place. You will hear noise and music all night. There is a construction right in front, you can imagine how the noise sounds like. The night before I checked out, there was a crane working the whole night. The noise was terrible, like a garbage truck with the engine on behind your room. I guess there was no one there to speak up for those people resting. The owners should get any type of permit for those type of situation out of business hours. The rooms are dark with a minimum natural light.
Lucy, 3-night family trip
Verified Travelocity guest review

10/10 Exceptional

This was a very reasonable priced hotel but the walk up rate was ~$25 less. Wished that the restaurant had served breakfast
4-night trip
Verified guest review

8/10 Very good

Excellent location
Excellent, close to everything
Renata, 1-night trip
Verified guest review

8/10 Very good

Great location
Excellent location to Ado bus, ferry terminal and 5th ave.
1-night trip
Verified guest review