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1 room, 2 adults

Hai Au Boutique Hotel & Spa, Hoi An

3-star3 stars
576 Cua Dai Street, Hoi An, Quang Nam, Vietnam

3-star hotel with outdoor pool, near Hoi An Ancient Town
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Value
Best value for money
Wellness
Great wellness & sports facilities
Location
Great location
Service
Fantastic service

Hai Au Boutique Hotel & Spa, Hoi An

from $20
  • Family Room, 2 Double Beds
  • Superior Room
  • Deluxe Triple Room
  • Family Suite with Balcony
  • Deluxe Double Room
  • Deluxe Twin Room
  • Grand Suite, Garden View, Garden Area

What’s around Hai Au Boutique Hotel & Spa, Hoi An

Landmarks

  • Heart of Hoi An
  • Hoi An Ancient Town - 5 min walk
  • Quan Cong Temple - 9 min walk
  • Tan Ky House - 15 min walk
  • Chua Cau - 15 min walk
  • Riverside Hoi An - 1 min walk
  • Hoi An Market - 9 min walk
  • Hoi An Night Market - 17 min walk

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 27 min drive
  • Da Nang Station - 49 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
There is no front desk at this property. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle *

  • Train station pick-up

Parking

  • Free nearby parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Hai Au Boutique Hotel & Spa, Hoi An’s small print

Also known as

  • Au Hotel
  • Hai Au Boutique Hotel & Spa Hoi An
  • Hai Au Boutique Hotel & Spa Hotel Hoi An
  • Hai Au
  • Hai Au Boutique Hotel Hoi An
  • Hai Au Boutique Hotel
  • Hai Au Hotel Hoi An
  • Hai Au Boutique Hoi An
  • Hai Au Boutique
  • Hai Au Boutique & Spa Hoi An
  • Hai Au Boutique Hotel & Spa Hotel

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very Good 8.2 From 99 reviews

Good 6.0
Very clean rooms but some hiccups with service
The hotel itself is newly renovated and rooms were clean. AC in the shut off when leaving room which was not the ideal but understandable. No ac in hotel lobby or breakfast area. No elevators but staff were happy to carry our bags. They did our laundry for 30k per kilo but mixed up the bag labels so my stuff was labeled under a different room so just be cautious. They have free bicycles but I didn't rent so I don't know about the quality. I rented scooters from the lady down the adjacent alley who also hase laundry services. The hotel is about a 15 minute walk to ancient town. My family was very dissatisfied with the breakfast quality and service. On both days I stayed the staff was never ready for the 6:30 breakfast start time. When I came down to the lobby at 6:20 I saw the staff sleeping in the lobby in their pajamas. They had about 30% of breakfast ready by 6:45, bread, stale pastries, hard boiled eggs, fruit, etc. Very frustrating when you try to plan your day around an early start or if you have a shuttle driver waiting which we did. No apology from staff and it seemed normal. To me it seems like a pretty pathetic or lazy attempt for a place that calls themselves a 'boutique'. Good thing there is fantastic Banh mi close by at banh mi phuong.
Jamie, us2 night family trip
Exceptional 10.0
Tina and her team were brilliant hosts
We stayed here as one of our stops on our honeymoon. We were welcomed by Tina on arrival. Unlike other accommodations we stayed at there was no pressure sales tactic to sign us up to tours etc... the team asked us what we wanted to do in Hoi An and made suggestions of tours and retailers we might try, but didn't press us to make a decision.... I might add all their recommendations were spot on and authentic - especially the cooking class we signed up for. The hotel itself is well located, just a 10 to 15min walk to old town. The hotel is clean, has good wifi, has yummy breakfast options - local and European food choices. Also, they have free bicycles for guest use - we rode out to the beach one morning (about 6km away). All The staff are so friendly, they had a big Christmas celebration when we where there and guests could pose with staff and A local Santa. The hotel also gave us a complimentary cake to celebrate our honeymoon... a very nice touch. Thanks to Tina and the team for a lovely stay. Looking forward to coming back in the future to stay!
auOther trip
Exceptional 10.0
Lovely hotel close to markets & old town!
A lovely warm welcome from Anna, who gave me good local advice on shopping & facilities in and outside of the hotel. The hotel has a wonderful atmosphere, and is architecturally pleasing. My room had French doors with wooden shutters which kept it cool during the day, without need for air conditioning. My room had a balcony, but those without have windows overlooking the lovely pool, which looks stunning at night. Breakfast was wide and varied, with plenty of fresh fruit and produce. Turning right out of the hotel, then first left brings you directly to the myriad of streets for shopping, eating, massage and to the Old Town. I really enjoyed my stay at this hotel, for its character and proximity to everything Hoi An has to offer. I will definitely stay here again on my next visit to Hoi An!
Jen, au3 night trip
Exceptional 10.0
Good hotel in excellent location
This hotel is in a great location. It takes only a few minutes stroll to be at the market. A 10 minute easy stroll gets you well into the old town. Our room was spacious with a comfy large bed. We had a small balcony with 2 chairs which was a nice place to sit in the evening. The bathroom was clean. It had a shower over the bath. There was also a fridge and safe in the room. The staff were friendly and always waved and said hello when we went in and out. The pool area is well kept. There were a few beds around the pool and some of them had a cushion. The pool went into the shade in the afternoon so it was very nice to sit out by the pool. The hotel also has a bar and restaurant although we didn't use this facility. Breakfast was a buffet and the options were excellent and also some of the options changed daily. There was an egg station, cereals, juices, bread, happy cow cheese, toast, ham, noodles and pho etc.
auOther trip
Good 6.0
Ok but not great
We stayed for 3 days. The hotel location was good being only 5 min walk from the old town, but the room was cramped with too much furniture and the bathroom was smaller than expected. Room was clean though. Staff were helpful but (like many in Hoi An) were trying to sell products they were clearly getting commissions on. When we had some clothing delivered from a tailor (not the one they recommended) they were clearly disappointed and a bit annoyed we didn't go with their recommendation. We borrowed bikes from the hotel to get around town, but unfortunately some had unfixable seats (couldn't adjust seat height), poor brakes and needed tires pumped, but they did pump the tires when asked and swapped bikes were weren't comfortable with. Overall an ok experience.
auOther trip

Hai Au Boutique Hotel & Spa, Hoi An

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