All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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City Express Playa del Carmen, Playa del Carmen

2.5 stars2.5 stars
Avenida Balamkanche, Playacar Fase IIPlaya del CarmenQROO77710Mexico
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Good3.8 / 5
Room
Room needs to be improved
Location
Great location
Breakfast
Breakfast is average
Cleanliness
Quite clean
398See all 398 Hotels.com reviews
From 418 reviewsTripAdvisor Traveller Rating

City Express Playa del Carmen, Playa del Carmen

from $55
  • Standard Room, 2 Full Beds
  • Standard Room, 1 Queen Bed
  • Standard Room with Two Double Beds
  • Standard Room, 2 Double Beds
  • Standard Room, 1 Queen Bed

At a glance

Key facts

Hotel size

  • This hotel has 135 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

In the hotel

Food and drink
  • Free full breakfast
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Ecotours nearby
  • Golfing nearby
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

City Express Playa del Carmen, Playa del Carmen’s small print

Also known as

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 398 reviews

City Express Playa del Carmen, Playa del Carmen
Fair2.0 / 5
never again
1 night family trip
City Express Playa del Carmen, Playa del Carmen
Good3.0 / 5
Convenient clean hotel
Good hotel in all aspects. Water heater went out the second morning but they let us use the shower in another room.
1 night romance trip
City Express Playa del Carmen, Playa del Carmen
Good3.0 / 5
Not bad for the price point.
Beds are not comfortable, sewer smell from shower drain, covered by plastic and a towel to mitigate (we never complained about smell)
4 night family trip
City Express Playa del Carmen, Playa del Carmen
Fair2.0 / 5
Never stay again
First room we checked into had broken AC and phone, 2nd room AC worked but phone still broken. Breakfast was free, but most options were empty and orange juice and milk was warm. There are better hotels in three area for the price.
1 night family trip
City Express Playa del Carmen, Playa del Carmen
Excellent4.0 / 5
good stay overall
Overall it was a good stay. Some remodeling in the reception area had the hotel smelling of crazy glue fumes but fumes dissipated by evening. The room size is adequate for two adults and two kids. The staff is courteous and professional. Breakfast is tasty and fresh. I don't think English is spoken here. Very few American tourists. Asked night guard to check into the room upstairs since we heard thumping and furniture dragging past midnight for two days. It worked, noise went away. The city express suites next door built on 2015 next door is better. The room is bigger and with kitchen. Will stay there on next trip.
5 night family trip

See all reviews

City Express Playa del Carmen, Playa del Carmen

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