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The Hanoi Club Hotel & Lake Palais Residences, Hanoi

4 stars
76 Yen Phu Street,Tay Ho DistrictHanoi10000Vietnam
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Excellent4.1 / 5
Room
Great room
Location
Great location
Amenities
Great amenities
Wellness
Great wellness & sports facilities
148See all 148 Hotels.com reviews
From 243 reviewsTripAdvisor Traveller Rating

The Hanoi Club Hotel & Lake Palais Residences, Hanoi

from $62
  • Apartment, 1 Bedroom, Lake View
  • Studio, 1 King Bed
  • Apartment, 2 Bedrooms
  • Signature Room, 1 King Bed
  • Apartment, 1 Bedroom
  • Deluxe Double Room, 1 King Bed
  • Deluxe Twin Room, 2 Single Beds
  • Superior Double Room, 1 King Bed
  • Superior Twin Room, 2 Single Beds
  • Apartment, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking

Also known as

  • Club Hotel & Palais Residences
  • Club Palais Residences
  • Hanoi Club Hotel & Lake Palais Residences
  • Hanoi Club Lake Palais Residences
  • The Hanoi Club Hotel Hanoi

Policies

Children under 3 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 3 years old are not allowed in the spa without adult supervision.

Guests under 3 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for VND 630000 per night

Buffet breakfast is offered for an extra charge of VND 243600 per person (approximately)

Children's club access is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 660000 per vehicle

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 coffee shops/cafés
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Steam room
  • Casino
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms 5
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2010
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Fireplace
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Salon and Spa. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Children under 3 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Golf driving range on site
  • Playground on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

The Hanoi Club Hotel & Lake Palais Residences, Hanoi’s small print

Also known as

  • Club Hotel & Palais Residences
  • Club Palais Residences
  • Hanoi Club Hotel & Lake Palais Residences
  • Hanoi Club Lake Palais Residences
  • The Hanoi Club Hotel Hanoi

Policies

Children under 3 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Children under 3 years old are not allowed in the spa without adult supervision.

Guests under 3 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for VND 630000 per night

Buffet breakfast is offered for an extra charge of VND 243600 per person (approximately)

Children's club access is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 660000 per vehicle

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 148 reviews

The Hanoi Club Hotel & Lake Palais Residences, Hanoi
Poor1.0 / 5
Don't book here. Trust me.
Nothing good to say about this hotel. Flew in a bit late and arrived at the hotel around 2130. At approximately 2150, I attempted to order room service for dinner and was told that the kitchen was closed at 2145. That would have been nice to know when I checked in... The carpet in the room was wet. The noise from outside was unbearable. The overall condition of the place is worthy of maybe $10 a night...not the ridiculous price they charged me for. Simply Terrible.
1 night romance trip
The Hanoi Club Hotel & Lake Palais Residences, Hanoi
Excellent4.0 / 5
Moderately nice
The hotel was good for a business stay although the carpets could have been cleaner. Pool and jym were awesome. There wasn't much in the local area although the temple and other sites were a 15 walk away
7 night business trip
The Hanoi Club Hotel & Lake Palais Residences, Hanoi
Outstanding5.0 / 5
value for money
great value for money, great team and good relax factor after hard business days.
10 night business trip
The Hanoi Club Hotel & Lake Palais Residences, Hanoi
Good3.0 / 5
Clean hotel, good amenities, nothing special.
Good facilities, no problems but nothing really stood out to me. Make sure you take aero guard, being that it's on the lake there is a lot of mosquitos etc around. The rooms are nose but beds are pretty hard. Found staff pretty unprofessional, didn't go out of their way for you, and girl at front desk (I think her name was dalvin) was extremely rude. Always short, never smiling and I witnessed her being rude to not just myself but other customers as well and also other staff members. Very unprofessional.
2 night trip
The Hanoi Club Hotel & Lake Palais Residences, Hanoi
Outstanding5.0 / 5
Super nice, new and clean hotel.
Best hotel we ever stayed in Asia.
1 night family trip

See all reviews

The Hanoi Club Hotel & Lake Palais Residences, Hanoi

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