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Iberostar Cancun All Inclusive, Cancun

4 stars
Boulevard Kukulcan, Km. 17CancunQROO77500Mexico, 800-491-6126
Excellent4.4 / 5
Service
Fantastic service
Location
Great location
Food
Delicious food
WiFi
Good internet service
509See all 509 Hotels.com reviews
From 3,961 reviewsTripAdvisor Traveller Rating

Iberostar Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

  • Single Room, 1 King Bed
  • Ocean Front Villa
  • Standard Room Ocean View
  • Standard Room Ocean view with balcony
  • Standard Room Ocean view
  • Standard Room, Balcony, Ocean View
  • Junior Suite, Ocean View
  • Ocean View Suite
  • Garden View Villa
  • Ocean View Suite
  • Standard Room Ocean View with balcony
  • Standard Room, Ocean View
  • Ocean View Suite
  • Standard Room Ocean view
  • Ocean Front Villa
  • Ocean Front Villa
  • Junior Suite
  • Standard room Ocean view with balcony
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 426 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club (ages 4 - 12) *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Iberostar
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free breakfast
  • 5 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach sun loungers
  • Water park
  • Number of outdoor pools - 7
  • Health club
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Golfing on site
  • Playground on site
  • Beach umbrellas
  • Children's pool
  • Beach towels
Working away
  • 24-hour business center
  • Number of meeting rooms - 22
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 108996
  • Conference space size (meters) - 10126
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Garden

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Cable TV channels
  • MP3 docking station
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving excursions
  • Bottled wine
  • Bottled liquor
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Dining

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Horma - This fine-dining restaurant serves dinner only.

La Parrilla - This steakhouse serves dinner only.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Iberostar Cancun All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Iberostar
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 509 reviews

Iberostar Cancun All Inclusive, Cancun
Fair2.0 / 5
They just started a big construction project. Many rooms face the ugly, loud construction. Otherwise it's a great hotel. The staff is great, as were the services.
4 night romance trip
Iberostar Cancun All Inclusive, Cancun
Fair2.0 / 5
Not an option to consider.
Not happy at all. Food was "ok" and cocktails very poor quality and limited options. The room was very basic. Our shower was clogged from the moment we arrived. We had to escalate the issue several times and it took 3 days to get us a new room which had worse view. The room minibar was not replenished and the specialty restaurants were a disappointment. Last, the nightshows and bars are not fun and everything closes by midnight.
8 night family trip
Iberostar Cancun All Inclusive, Cancun
Fair2.0 / 5
Problems from the start!
We booked seven rooms (22 people) at Iberostar to celebrate my parents 50th wedding anniversary. Right off the bat, we had issues at check in due to the age of our kids even though it was not specified that my 13 year old was considered an adult. Several of the families had this same issue and between the 7 families we easily spent 8-9 hours trying to get this resolved. As I mentioned, it was my parents anniversary and they had to change rooms 3 times because they didn't have the right room available upon check in. We booked an ocean suite with a beach view and we received the right room. However, all 7 rooms were tired and in serious need of a makeover. There were lots of chips in the tile, leaky shower and the rooms were void of any personality whatsoever. The absolute worst part was that all 7 rooms had issues with cleanliness. There is nothing more gross than walking into a hotel room and finding someone else's hair on the floor and in the tub/shower. Unfortunately while we were there we received the remnants of Hurricane Earl so the beach was not open to swimming so we were not able to take advantage of any of the water sports. I don't blame the hotel for this but I cannot comment on these amenities. Dinner reservations are next to impossible to make - especially for a big group. Unfortunately if you can't get a reservation, you are stuck with the buffet every day which is very consistent from meal to meal. The lobby atmosphere was nice.
5 night family trip
Iberostar Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Welcoming Location
We stayed six nights during late July/early August - so off peak, so to speak. It was hot, but the rooms and restaurants were well air conditioned, the beach was immaculate and the staff couldn't have been nicer. The resort is in a quiet area, so if you're looking for shops and night life, stay further north in the Hotel Zone - although you risk not having friendly, attentive service if you go to another location.
6 night family trip
Iberostar Cancun All Inclusive, Cancun
Excellent4.0 / 5
The location, the beach, and the night show are great. It's not easy to make dinner reservations. I don't like the service from the concerige since they tried to sell you their stuff instead of helping you. The buffet is not that good.
3 night family trip

See all reviews

Iberostar Cancun All Inclusive, Cancun

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