The owners of the apartment are extremely helpful and have gone out of their way to make our stay a pleasant one. Unfortunately a few things went wrong which to some extent probably weren't their fault (boiler failure, radiator leaking), which we had to call up (the owners live half an hour away). They did try to fix it but unfortunately not resolved by the time we left. It didnt bother us too much hence the average score, but for other guests may be a huge problem. It did give us some headache - we shouldnt have to worry about home maintenance being away from home. Get it fixed guys !! Without that, it would have been great ! On the other hand, as mentioned, they do try to help with various things, including letting us check in early. Thanks very much for that.