Holiday Inn Cartagena Morros, Cartagena

Very nice hotel and very friendly staff, my family had great memories from this place. The pool area staff are great hosts and super nice.

My stay was very average overall...it started with the Hotel advising that we were going to be charged an extra 19% tax because we weren’t staying in a room that included breakfast which doesn’t make any sense at all. Luckily I called Hotels.com and they advised that they would refund me the amount since it wasn’t disclosed so I was very thankful about that. From there, the stay was just OK but I wouldn’t stay there again. There is nothing to do around the Hotel so you have to take a taxi everywhere. Plus, in your bathroom, you could not flush toilet paper down the toilet and they asked us to put it in the waste basket in the bathroom which did not have a top to it. I have never stayed in a hotel where you couldn’t flush toilet paper so that was a real inconvenience...they need to update their plumbing ASAP. Lastly, there were some really drunk/ rowdy people hanging at the pool and acting as if it was their private pool. The hotel staff did not tell them to keep it down and let them act crazy and play loud music which was very disruptive when trying to relax poolside.

Excellent hotel very comfortable!! Great staff!! Very clean! Everything was perfect! Excellent location!

Great place and an affordable price. However, we reserved on hotels.com for a total rate of X and when we arrived and paid at the hotel the actual price was 20% more. This was because of the exchange rate variation. In the future I will prepay when the exchange is in my favor. The staff explained this to me and it was a lesson for future trips. The hotel is located in the norther part of Cartagena. You're away from most of the restaurants and nightlife but if you're looking for peace, quiet, high end yet affordable then the Holiday Inn is the best place. The beach is almost private. You're far removed from the waves of vendors. Furthermore, you're able to soak in the sun within the compound. The Holiday Inn has it's own pool and right before the beach you have plenty beach chairs and umbrellas. You also have the waiters from the pool serving food and drinks. Breakfast could be better. And communication could be better. I arrived on a Saturday. Sunday went to breakfast and was told breakfast ends at 11am. However, 11am is only for Saturday and Sunday. When we arrived for breakfast at 1030am on Monday, everything was closed. A small mix up but with better communication it could've been avoided. Other than that this is an excellent hotel. Worth it, on every level.

This hotel is nicely located on the beach, is in great physical shape, and excels at security and hotel desk staff service. Unfortunately, housekeeping really didn't like to restock coffee in the rooms. The restaurant offers good food, indoor and outdoor seating, but less than perfect service. One downside is the huge highway construction project directly in front of the hotel. This will probably go on until late 2017. In my opinion, the higher priced rooms overlooking the beach is worth it.