Bay View Resort - Phi Phi Island, Ko Phi Phi

Terrible Hand held showers Dysfunctional toilet system Old towels Rude &unfriendly staff Don't offer babysitter services despite advertising so. Bedsheets torn and stained

The resort itself and the room were absolutely top-notch. The pool, the beach and trails made for a variety of activities during our six day stay. The BIG minus were the employees at the front desk. We phoned from the ferry to confirm how to best arrive at the resort and were told to walk for one hour or hairs a taxi boat but discovered that there is a complimentary shuttle boat for guests. The employees, except for the cleaning staff, were grim faced, unfriendly and unhelpful. For five of our six days there the wifi didn't work in our bungalow which we mentioned to them a number of times. We were told it was a result of the previous night's storm but the wifi worked in the lobby and at the pool. We really got the impression they couldn't be bothered to look into the issue.

I liked a lot a small private house with a balcony and a beautiful sea view. It is a little bit far away from the center but it is an advantage cause it is quite there. The breakfast was not so tasty but there was a good choice.

Good location but not so great service

This was a terrible experince from the start. We get there, along with about 20 other people, and they annouce that they overbooked and have no more rooms. What??? Some people were freaking out. My friends and I decided we were in paradise and some things you don't have control over so whatever. They walk us to the next resort where they say they have villas booked for us. Well, the resort has no idea we were coming and they are also sold out. Great, did anyone call ahead? Nope. So, we all walk, with all our luggage, to the next place. Literally a 1 star compared to our villa we had originally booked with Bay View. We were over wasting our time so dropped our bags and headed to the beach. This place was half the cost of what we payed for Bayview, but they refused to reimburse or credit the difference. The poor guy at check in was practically in tears from all the angry tourist. What it comes down to was terrible management. The next day, as we are finally checking in, there is another group that they have no room for, including a family of 5. Same thing the next day. DO NOT BOOK THIS PLACE THEY WILL NOT HAVE A ROOM FOR YOU. On top of that, I got bed bugs from the place they put us in the 1st night. Food was OK, service was terrible. 2.5 hours for dinner, 30 minutes for water and drinks and brought us back wrong change, twice. I wish I had a good thing to say about this place, because the view and accommodations are beautiful, but I don't.