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All properties in Puerto de la Cruz, Spain
1 room, 2 adults

Puerto Palace, Puerto de la Cruz

4-star4 stars
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with 2 outdoor pools, near Loro Park
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

Very Good8.2
Cleanliness
Clean
Room
Great room
Location
Great location
Breakfast
Tasty breakfast
107See all 107 Hotels.com reviews
From 941 reviews

TripAdvisor Traveller Rating

Puerto Palace, Puerto de la Cruz

from $69
  • Standard Double Room, Private Bathroom
  • Standard Single Room, Private Bathroom
  • Standard Triple Room, Private Bathroom
  • Double Room Single Use
  • Double Room Single Use, Pool View
  • Double Room Single Use, Sea View
  • Double Room, Pool View
  • Double Room, Sea View
  • Triple Room, Sea View
  • Triple Room, Pool View
  • Double Room, Pool View (2 adults + 1 child)
  • Double Room, Sea View (2 adults + 1 child)
  • Standard Room (2 adults + 1 child)

What’s around Puerto Palace, Puerto de la Cruz

Landmarks

  • Loro Park - 32 min walk
  • Garden Beach - 13 min walk
  • Lago Martianez Swimming Pools - 23 min walk
  • Taoro Park - 8 min walk
  • Timanfaya Theater - 12 min walk
  • Risco Belle Aquatic Gardens - 12 min walk
  • San Juan Church - 14 min walk
  • Plaza del Charco - 14 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 27 min drive
  • Tenerife (TFS-Tenerife South) - 68 min drive
  • Free self parking
  • Limited parking

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Sauna
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Volleyball on site
  • Pool sun loungers
  • Tennis on site
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 600
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Volleyball on site

Puerto Palace, Puerto de la Cruz’s small print

Also known as

  • Palace Hotel Puerto
  • Puerto Palace Puerto de la Cruz
  • Hotel Puerto Palace Puerto de la Cruz
  • Puerto de la Cruz Puerto Palace Hotel
  • Hotel Puerto Palace
  • Puerto Puerto De La Cruz
  • Puerto Palace
  • Hotel Puerto Palace Tenerife/Puerto De La Cruz
  • Puerto Palace De La Cruz
  • Puerto Palace Hotel Puerto de la Cruz
  • Puerto Palace Hotel
  • Puerto Palace Hotel Puerto de la Cruz
  • Puerto Palace Hotel

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for EUR 30 per night

Safes in guestrooms can be used for EUR 2.50 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 107 reviews

Puerto Palace, Puerto de la Cruz
Very Good8.0
Rahel
rahel, usOther trip
Puerto Palace, Puerto de la Cruz
Very Good8.0
Beautiful, needs improvement, does not justify the
We booked the hotel more than two months from our arrival in Tenerife We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts) At dinner there is no drinking water and they are obliged to purchase it in order to drink even water Great pressure of guests in the dining room, crowded dining room. There is a wide variety of food. Rich menu for breakfast and dinner. Curiously, a fee is required to use the in-room safe. The surroundings, and the pool environment are charming. The hotel has free parking Worse, wifi is very weak
einat, il6 night romance trip
Puerto Palace, Puerto de la Cruz
Good6.0
nice hotel
good price. very bed wifi.
oren, il2 night family trip
Puerto Palace, Puerto de la Cruz
Very Good8.0
The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.
, ilRomance trip
Puerto Palace, Puerto de la Cruz
Fair4.0
Rude and aggressive waiter
Experienced a lot of road noise early mornings and late at night. Dinner main courses very bland and barely warm. Have never stayed in a 4 star hotel with such rude and unfriendly waiters, One in particular (Abrante) thought it okay to rant and shout at us (in Spanish) along with much finger wagging as we approached what appeared to be an unoccupied table set for two. Apparently it had been "reserved" for another guest who then materialised! Unfortunately we had no way of predicting this as we're not psychic! An appalling and unacceptable way of communicating with guests which I feel sadly reflects the attitude to guests in what is clearly not a 4 star hotel. I would not recommend Hotel Puerto Palace and would never return!
Alphonsus, gbRomance trip

See all reviews

Puerto Palace, Puerto de la Cruz

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