Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Casa Malca

Upscale beachfront hotel with outdoor pool, near Sian Ka'an Biosphere Reserve

  • Free cooked-to-order breakfast, free WiFi, and free parking
From
$458

Image gallery

  • Beach
  • Beach
  • Pool
  • Townhouse Labyrinth Suite - Living Area
  • Beach
Beach. Image 1 of 58
1 / 58Beach
Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, QROO, Mexico
9.0.Superb.
  • Amazing property!! Beautiful, and clean. My only concern was about how slow to respond…

    Aug 26, 2021

  • Amazing!

    Aug 15, 2021

See all 177 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Quiet
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 41 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Free use of bicycles

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker

What’s around

  • On the beach
  • Sian Ka'an Biosphere Reserve - 7 min walk
  • Tulum National Park - 4 mi / 6.5 km
  • Las Palmas Public Beach - 4.8 mi / 7.7 km
  • Playa Paraiso - 5.3 mi / 8.6 km
  • Tulum Mayan Ruins - 7.7 mi / 12.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 King Bed, Garden View (Junior Suite Garden View)
  • Superior Suite, 1 King Bed, Ocean View (Junior Suite Beach Front)
  • Superior Suite, 1 King Bed, Ocean View (Master Suite Beach Front)
  • Superior Suite, 1 King Bed, Ocean View (Master Suite Ocean View)
  • Deluxe Studio, 1 King Bed (Townhouse Labyrinth Suite)
  • Deluxe Suite, 1 King Bed (Family Village Suite)

What’s around

Landmarks

  • On the beach
  • Sian Ka'an Biosphere Reserve - 7 min walk
  • Tulum National Park - 4 mi / 6.5 km
  • Las Palmas Public Beach - 4.8 mi / 7.7 km
  • Playa Paraiso - 5.3 mi / 8.6 km
  • Tulum Mayan Ruins - 7.7 mi / 12.5 km
  • Gran Cenote - 8.4 mi / 13.5 km
  • Tulum Monkey Sanctuary - 9.9 mi / 16 km
  • Nopalitos Lagoon - 17.8 mi / 28.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 41 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Free bicycles on site

Working away

  • Number of meeting rooms - 3

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 120 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Casa Malca Hotel Tulum
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca Hotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Casa Malca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:30 PM - 11:30 PM. There's a charge of USD 120 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Juanita Diavola (2.3 mi), posada margherita (2.4 mi), and El Tabano (2.6 mi).
  • Yes, an airport shuttle is available.
  • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Casa Malca also has spa services and a garden.
9.0.Superb.
  • 8.0.Very Good

    Casa Malca is a nice property, however they could improve on customer experience. I would expect a certain level of service when paying $1K for a room. Instead we were told at check out that there would be a fee of $50 because makeup was on a bath towel. Makeup comes out in the wash and a new towel doesn’t cost $50 if you needed to replace it. We will NEVER return.

    1 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 6.0.Good

    Art work

    3 night romance trip, Jun 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    La mejor experiencia, personal muy amable y atento, resuelven cualquier duda o situacion rapidamente.

    4 night family trip, Jun 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Truly unique place with great staff however the pricing is Sky High,same price as Venice over water hotels,

    2 night family trip, Jun 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Good

    4 night family trip, Jun 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had an amazing stay at Casa Malca. Everyone there are beyond kind welcoming and at service all the time! Really impressed by the hotel and the service!

    jana, 2 night trip, May 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property and the staff was excellent with the exeption of a woodpecker that wakes us up very early in the morning in the garden view area. P.s room #325 We face timed with my niece and have proof.

    3 night family trip, May 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Impeccable service and management. No complaints during the whole stay(5 days). The staffs were incredibly nice and helpful. The only improvement I might suggest is having a hose outside each suite so you can wash off sands before entering the room. We are definitely coming back here! One of the best vacations we’ve had.

    5 night romance trip, May 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderfully attentive staff and beautiful property!!

    3 night family trip, May 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Food not

    3 night trip, Apr 22, 2021

    Verified Expedia guest review

See all 177 reviews