Grand Palladium Colonial Resort & Spa All Inclusive

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

Primary image
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium Colonial Resort & Spa All Inclusive

Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Beachfront property in Kantenah with spa and restaurant

8.0/10 Very Good

849 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is $261
Price available on 8/28/2022
Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Premium TV channels
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Xpu-ha Beach - 6 min drive
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 14 min drive
  • Dos Ojos Cenote - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive
  • Cozumel Intl. Airport (CZM) - 23.6 miles/38 km

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

4-star all-inclusive property by the sea
Consider a stay at Grand Palladium Colonial Resort & Spa All Inclusive and take advantage of a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in aromatherapy, hydrotherapy, and a body wrap at Zentropia, the onsite spa. The onsite theme restaurant, La Adelita, features Mexican cuisine. The gym offers aerobics classes and yoga classes; other things to do include basketball, racquetball/squash, and kayaking. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, a front desk safe, and games
  • Tour/ticket assistance, wedding services, and evening entertainment
  • Guest reviews speak well of the family-friendly amenities, dining options, and beach locale
Room features
All guestrooms at Grand Palladium Colonial Resort & Spa All Inclusive boast comforts such as furnished balconies and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 425 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Mini golf
  • Segway rentals/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Evening entertainment
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 14 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 5 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Day bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • There is a service fee of USD 10

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards and cash.

Also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?
As of Aug 20, 2022, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on Aug 28, 2022 start from $261, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Palladium Colonial Resort & Spa All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Colonial Resort & Spa All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Grand Palladium Colonial Resort & Spa All Inclusive and nearby?
Have fun with onsite activities like kayaking, volleyball, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium Colonial Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, La Adelita offers Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Cosme's Taqueria (5.8 mi), and Tequilaville (5.9 mi).
Does Grand Palladium Colonial Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.9/10

Amenities

8.2/10

Property conditions & facilities

7.9/10

Eco-friendliness

2/10 Poor

Mohammed, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 7-night trip
Verified Expedia guest review

2/10 Poor

My hotel room was very outdated and the different appliances in the room were broken.
Jane, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Daniell N Callagin, 3-night trip
Verified Expedia guest review

6/10 Good

Great people/stuff,really friendly. The rooms are outdated, really old, need good remodeling . Food ok, not a lot of options @ buffet, compare to other resorts. Cannot recomend to family or friend's. Will come back again if they will do complete rooms renovations.
IVAN V, 7-night family trip
Verified Orbitz guest review

6/10 Good

Just OK
Elena, 6-night family trip
Verified Expedia guest review

4/10 Fair

This was a beautiful resort and the large pool were nice to be in. The beach had a lot of large rocks on the shore and there were a lot of sea weed (was told this is the time of the year for them to appear on shore). The rooms are little outdated and the daily cleaners tend to forget to replenish the basics. There has been multiple days when water bottles were not replenished let alone the mini fridge in the room. I had to call the reception multiple times to the water to be replenished . Even regular towels were missing- for this also had to call reception to have it replenished. There were always long line-ups for the buffet at all times of the service to get in. This may be do to COVID protocols, but their system is not very efficient. It is very difficult to get any reservation for their a la carte restaurants again due to COVID protocols. The couple that I managed to get reservation for, had multiple empty tables but a lot of people were waiting outside. If they are willing to get full capacity in the hotel rooms, not sure why they couldn't accommodate full capacity at their restaurants. The bars always had a line up, especially the one in the pool where there was only one poor guy working at all time slammed with multiple people in the pool trying to get a drink. Easily could have waited 20-30 minutes to get my drink order in. Overall, the hotel is beautiful, the staff are great but the service needs to improve. I am sure COVID is probably impacting them.
GOBISHANKAR, 7-night family trip
Verified Expedia guest review

2/10 Poor

The most unfriendly and unprofessional staff! In our 14 days vacation, most days they will not leave clean towels and even if calling they will still not bring them & leaving tips, their system with the dinner reservation it’s the worst & the employee scheduling it, the staff on the buffet it’s angry for being there.
Aleksandar, 13-night family trip
Verified Expedia guest review

2/10 Poor

Buyer Beware!
My husband and I booked a 2-day “all inclusive” stay at one of 4 properties at this resort: from family property to adults only, each with their own checkin lobby. Our 1st and last time here. We booked closer to adults only side, arrived at 2pm and didn’t get our room key until 4:30, during which time they tried talking us into sitting through their Time Share presentation the following day. Bell hops loaded our luggage on a trolly towing a trailer and began making our way to the family side of the resort with numerous other guests. My husband and I confusingly studied the map given to us to see if the family side was “along the way” and would eventually get us to the location we booked and “paid” for. This was not the case and had the bell hops take us back to the lobby where we checked in, the lobby that belonged to the property we booked and paid for, where we waited another 2 hours just to speak with someone about the mistake. When we finally got help, it was as if they were ignoring our every objection, telling us we have access to all 4 properties, so it doesn’t matter where our room is, telling us “it’s all the same thing” “it’s the same properties” even though the family side has its own lobby, a property less expensive and one we were not interested in. Our “booked” side was in close walking distance to many restaurants.....(my review is being limited and have only 25% posted here...it was terrible)
Vanessa, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Vivian, 4-night trip
Verified Orbitz guest review