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Pure Mareazul Rivera Maya, Playa del Carmen

4 stars4 stars
Carretera Federal Puerto JuarezKm 294 - 700, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.3 / 5
Room
Great room
Location
Great location
Comfort
Rather comfortable
Pool
Great pool
138See all 138 Hotels.com reviews
From 262 reviewsTripAdvisor Traveller Rating

Pure Mareazul Rivera Maya, Playa del Carmen

Hotel Info: 866-539-8117

from $144
  • Suite, 2 Bedrooms, Terrace, Ocean View
  • Suite roof garden
  • Suite, 2 Bedrooms, Ocean View, Beachfront
  • Suite, Pool Access
  • Suite, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM - 11 PM
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Steam room
  • Beach towels
  • Pool umbrellas
  • Tennis on site
  • Sauna
Working away
  • Business center
  • Conference space size (feet) - 140
  • Conference space size (meters) - 13
Services
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Pillowtop mattress
Things to enjoy
  • Separate dining area
  • Separate living room
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Second bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the condominium resort's full-service spa, Pure. Services include massages, facials, and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Tennis on site
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Recent reviews

Excellent 4.3 /5 from 138 reviews

Pure Mareazul Rivera Maya, Playa del Carmen
Excellent4.0 / 5
Great location and Beach!
The resort was very nice but quiet. We found it to be relaxing and peaceful. We loved it but be prepared for limited services. The resort was very stingy with towels and extra blankets, pillows and sheets. So close to downtown that we enjoyed driving into Playa Del Carmen for dinner each night.
9 night family trip
Pure Mareazul Rivera Maya, Playa del Carmen
Excellent4.0 / 5
Great option for PDC
The place was beautiful and very well maintained. This included the room and the grounds. The pool was huge and liked that it was a saltwater pool (not chlorine). We rented a 2bd, and it was very large. Fit my family of 5 no problem (one on the couch - not a pull out). High end Bosch appliances. The washer/dryer was a combo unit, and we had issues figuring it out. Didn't dry well but that might have been user error. The overall place was in the middle of nowhere, which was okay since we planned on heading into town for dinners. It was a 10 minute cab to 5th Ave. The cost was 320 pesos each way since we had 5+ people and required a van. If you had 4 or less, it would be half. My main complaint was that there is a restaurant/bar at the beach, but the hours were bad and changed daily. It was closed at 5, so dinner or late night drinks are not an option. It was closed a couple days during the day for some weddings too. Overall, I was happy, and would stay there again.
7 night family trip
Pure Mareazul Rivera Maya, Playa del Carmen
Outstanding5.0 / 5
Family vacation
Amazing place! We had a great time. Close to everything. Definitely going back next year.
5 night family trip
Pure Mareazul Rivera Maya, Playa del Carmen
Outstanding5.0 / 5
Relaxed, upscale, comfortable experience
An excellent resort. Really, condo complex, rather than hotel per se. Beach club was great. Great food, great beach Great attendants. Unit was new, clean, upscale, spacious--everything was great.We also got a great price--and-no concerns whatsoever about safety.
7 night romance trip
Pure Mareazul Rivera Maya, Playa del Carmen
Poor1.0 / 5
Scam Alert
Get ready for some serious unaccountably. Half the amenities they advertised weren't there (hammocks, etc.). The poolside bar and snack bar weren't staffed and this was Spring Break. The staff kept telling me they would be back to fix the WIFI in the room, but after stringing me along for several hours, the front desk admitted the staff had been lying because they don't know how to say "it can't be fixed" in English. Despite its size, the entire pool is 4 1/2 feet deep, so kids can't touch the bottom anywhere. And when we left, they charged us for a broken sugar dish, which is ironic because not only did we never see a sugar dish, but we forgot to buy sugar at the store (we used maple syrup in our coffee). I tried to follow up with them about this and they've been dodging my emails. That's pretty much the definition of theft. Seriously, if you want a staff who dodges you, lies to you, and steals from you after you leave, this is your place. Now I know why it was vastly empty and ridiculously cheap.
3 night family trip

See all reviews

Pure Mareazul Rivera Maya, Playa del Carmen

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