Palm Beach Hotel

Photo gallery for Palm Beach Hotel

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Outdoor pool

Overview of Palm Beach Hotel

Palm Beach Hotel

2.0 star property
Beach Serrekunda hotel with private beach, connected to a shopping center

7.4/10 Good

45 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Restaurant
  • Bar
Map
Kotu Stream Road, Serrekunda
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Pool bar
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • On a private beach

Getting around

  • Banjul (BJL-Banjul Intl.) - 20 min drive
  • Airport shuttle (surcharge)

About this property

Palm Beach Hotel

Hotel connected to a shopping center
At Palm Beach Hotel, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a private beach, sun loungers, and beach umbrellas. Treat yourself to a massage or other spa services. The onsite local cuisine restaurant features a poolside location. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool
  • A 24-hour front desk, tour/ticket assistance, and meeting rooms
  • A front desk safe
  • Guest reviews give good marks for the family-friendly amenities, pool, and helpful staff
Room features
All guestrooms at Palm Beach Hotel offer comforts such as air conditioning, as well as amenities like minibars.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Balconies or patios and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 165 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 2 PM - 12:30 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar

Traveling with children

  • Children stay free

What to do

  • On a private beach

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Beach sun loungers
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This poolside restaurant specializes in local cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 18 per person (one way)
  • Air conditioning is available for an extra charge of EUR 11 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Palm Beach Hotel Serrekunda
Palm Beach Serrekunda
Palm Beach Hotel Hotel
Palm Beach Hotel Serrekunda
Palm Beach Hotel Hotel Serrekunda

Frequently asked questions

Does Palm Beach Hotel offer free cancellation for a full refund?
Yes, Palm Beach Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palm Beach Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palm Beach Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Palm Beach Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Palm Beach Hotel?
Sorry, there's no onsite parking at Palm Beach Hotel.
Is airport shuttle service offered by Palm Beach Hotel?
Yes, an airport shuttle is available. The charge is EUR 18 per person one way.
What are the check-in and check-out times at Palm Beach Hotel?
You can check in from 2 PM - 12:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Palm Beach Hotel and nearby?
Palm Beach Hotel has a private beach and an outdoor pool, as well as a garden.
Are there restaurants at or near Palm Beach Hotel?
Yes, there's an onsite restaurant that offers local cuisine and poolside dining. Nearby restaurants include Butchers Shop (2 mi), Darboe (2 mi), and Al Rawshe Lebanese Restaurant (2 mi).
Does Palm Beach Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Palm Beach Hotel like?
Palm Beach Hotel is located a short 1-minute walk from Kololi Beach. Travelers say the area is walkable and good for shopping.

Overall score and ratings

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

10.0/10

Amenities

6.8/10

Property conditions & facilities

8/10 Very Good

Need tea and coffee and kettle in room also small fridge . Would make it a lot more comfortable.
Paul, 28-night trip
Verified Hotels.com guest review

8/10 Very Good

Had initial issues with front desk at check in but the manager was later involved and resolved my issue in a somewhat amicable way
Ramlat, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant
Imtiaz, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely Hotel
Hotel was lovely. Staff friendly and really helpful. Would happily use this hotel again
Michele, 7-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Nice hotel on the beach. Real value for money
Nice, clean and unassuming hotel on the beach. Well appointed rooms. Very good entertainment, pool and food. Excellent and welcoming staff. Real value for money. Part of the access road could be better but will recommend hotel anytime.
Lamin, 2-night trip
Verified Expedia guest review

8/10 Very Good

Location good for my needs
Good value for money and a great location for a bird watcher or those who like a quiet beach. Breakfasts were unexciting; staff friendly; some areas shabby but clean. I found the entertainment intrusive but others liked the activities and it was easy to get away. I preferred to eat just down the beach at the Konta Kinte
Verified Hotels.com guest review

8/10 Very Good

Nice hotel with some issues
Had a nice stay at Palm Beach despite ongoing issues with water going off all the time (room A76). Very annoying when you're trying to have a shower! We also found it very difficult to get a sun lounger around the pool so spent most of our time at the beach. Otherwise, as described. Staff very friendly and room was clean but basic. Due to the issues with the water, I would not stay at the hotel again.
Joshua, 11-night romance trip
Verified Hotels.com guest review

2/10 Poor

Tired hotel lacking facilities
This is a run down hotel in an indifferent location. While the staff were friendly and the restaurant/ breakfast was OK, the service provided by the hotel is short of acceptable. The room was grubby and in desperate need of a spring clean/ refurbishment. There was a single towel (a second reluctantly given) and a small tablet of soap, but absolutely nothing else in the room (no toiletries, phone, hair dryer, glasses, information, etc.). Also expect to pay extra for a fridge (about £25 per week and about £20 a week to use the hotel safe). The rooms have air conditioning, but the hotel will try to charge extra to have it connected (around £35 per week). Mosquito nets are available if you ask. The wifi in the pool and reception areas (none in the rooms) seems to work reasonably well. I was there for three nights only, but would not recommend a longer stay. Like a number of other reviewers, I too had trouble with the lock on my room (which was replaced). Fortunately, security does not seem to be an issue in the area.
Kenneth, 3-night trip
Verified Hotels.com guest review

6/10 Good

The hotel was okay for what we paid. Quite basic and a small pool for the size of the hotel.
Verified Hotels.com guest review

2/10 Poor

A nightmare.
I booked a room with airconditioning, minibar and daily housekeeping. But I got a room without airconditioning, without minibar and I didn't automatically get a clean towel daily. The first day there was no hot water, only a cold shower in this so-called three star hotel. There was not any mosquito protection in the room. The room was awfully hot, it was impossible to sleep. The doorlock was broken and difficult to unlock. The reception was totally uncapable, they couldn't care less, made up nonsense, denied all responsibility and refused to do anything. There is no shop anywhere near the hotel. Water must be bought in the hotel for 1,70 euro each bottle! The hotelshopkeeper clearly abuses his monopoly in a shameful way. The hotel is on the beach in the middle of nowhere in a tourist ghetto. Around the hotel it is full of parasite people that bother you all the time. You must take a taxi and haggle about prices any time you want to leave the hotel or need something.
Verified Hotels.com guest review