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Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen

4.5 stars
5a Avenida esq. calle 112 Lote 2Playa del CarmenQROO77719Mexico, 800-491-6126
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Excellent4.5 / 5
Wellness
Great wellness & sports facilities
Service
Fantastic service
Food
Delicious food
Beach
Reasonable beach
339See all 339 Hotels.com reviews
From 5,950 reviewsTripAdvisor Traveller Rating

Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $284
  • Family Concierge 1 Bedroom Suite Swim up
  • One Bedroom Master Suite
  • One Bed Master Ste Ocean View
  • Family Concierge 1 Bedroom Master Suite Swim Up
  • Paradisus Junior Suite
  • Paradisus Junior Suite Swim Up
  • Family Concierge 1 Bedroom Suite
  • Standard Room (Paradisus Complex Perla or Esmeralda)
  • Family Concierge Junior Suite
  • Family Concierge Junior Suite Ocean View
  • Paradisus Junior Suite Ocean View
  • Family Concierge 1 Bedroom Master Suite
  • Two Bedroom Master Suite
  • One Bedroom Suite
  • One Bedroom Suite Ocean View
  • One Bedroom Suite Swim Up
  • One Bedroom Master Suite Swim Up

At a glance

Key facts

Hotel size

  • This hotel has 512 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the spa.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 14 restaurants
  • 11 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Pool umbrellas
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Meeting rooms 14
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built 2011
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Climbing wall
  • Tennis

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Premium food items
  • Bottled wine
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

YHI Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby

Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen’s small print

Also known as

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the spa.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 339 reviews

Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen
Good3.0 / 5
The administration (i.e., reservations, check-in/out, & bellmen) were very below average regarding service.
3 night trip with friends
Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen
Excellent4.0 / 5
It depends what you want
Very nice modern hotel. My husband and I stayed there because we met my sisters and they have kids so they wanted an all inclusive family style hotel. It is really big! It has many restaurants to choose for dinner or buffets (if you did not reserve at a nice restaurant). I personally like a more warm, small, colorful hotels but this experience was pretty good. Clean- modern great food and service. The people working there are really nice. You have servers everywhere, drinks, snack and food of many styles at the beach or pool or room or waiting areas! Everything closes very very early. No pool after 6pm and no restaurants after 11pm and no bars. Not a party style hotel. People usually drink and snack during the day at pools and beach - then have dinner and go to bed by 11-12PM Pretty safe :) I guess it is more for people that have already visited all the sites and want to stay there all the time taking advantage of an all inclusive place- But, If you want to visit all the sites there are around the Riviera Maya - you can enjoy a wonderful breakfast and comeback for a delicious fancy dinner - and no worries about finding restaurants when you are tiered of touring :) The one thing my family and I noticed is the noise in the rooms early morning- children- and moving furniture noise.
5 night family trip
Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen
Good3.0 / 5
Good luck getting dining options and pool seating
The room was terrific, the grounds were clean and pretty, the interior beautiful and the pool very nice. But if you pay $800 per night, you should be able to reserve a dinner other than a buffet with loud children all around. The food at the buffet was very good, but since they advertise 7 restaurants on the family side, shouldn't you be able to get them? For three nights, we could get into NONE, we had no stipulations on time, day, order, nothing, but there were none. So frankly, this ruined the all inclusive perception, and we will not return. And the personal concierge is geared to getting you to attend a sales pitch, not really anything more. We waited three times for 30 minutes each just to be told there were no reservations available. But maybe if we bought into the program, that wouldn't happen again and we would have priority reservations. Seriously? This is a beautiful resort but needs to improve their dining QUANTITY options or go somewhere else. And the pool ticked me off too. Do NOT say you will remove towels that are left unattended for 30 minutes, that never happened, meaning people reserved cabanas and pool side chairs all day by leaving a towel and a paperback book and never used it all day, all the time, everywhere. People appreciate following guidelines so all can enjoy, so enforce it or tell people, be sure to get up at 6 am or you won't have a spot. I should stop now. Did I mention the room was very nice?
3 night family trip
Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Loved it!
Wonderful place for families. We took our two daughters ages 3 & 6 and they both had a great time. The kids club was awesome with awesome staff. The service and staff in this hotel are five star. The food is about a four star.
6 night family trip

See all reviews

Paradisus Playa del Carmen La Esmeralda All Inclusive, Playa del Carmen

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