Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

Primary image
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, sun loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upscale beachfront aparthotel with free water park, near Quinta Avenida

8.4/10 Very Good

1,059 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is $346
Price available on 8/22/2022
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
Main amenities
  • 881 apartments
  • Daily housekeeping
  • On the beach
  • 17 restaurants and 14 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest stays
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 6 min drive
  • Quinta Avenida - 9 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Tres Rios Ecopark - 15 min drive
  • Playacar Golf Club - 21 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Maroma Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 13.9 miles/22.4 km

About this property

Paradisus Playa del Carmen - All Inclusive

At Paradisus Playa del Carmen - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 15-minute drive of Playa del Carmen Main Beach. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Dining choices include 17 restaurants and the 14 bars/lounges are great places to grab a cold drink. A free kid's club and a health club are offered, and apartments get the details right with iPod docks and Egyptian cotton sheets. Fellow travelers like the helpful staff and family-friendly amenities.

All inclusive

All-inclusive room rates at Paradisus Playa del Carmen - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of Yes
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 5 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Couples treatment room(s)
  • Aromatherapy
  • Facials
  • Body wraps
  • 22 treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Body treatments

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Dining

  • Free buffet breakfast available daily 8:00 AM–11:30 AM
  • 17 restaurants and 1 coffee shop/cafe
  • 14 bars/lounges, 1 beach bar and 1 swim-up bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Down comforter
  • Free rollaway/extra beds
  • Bed sheets provided
  • Egyptian cotton sheets
  • Pillow menu

Bathrooms

  • Bathtub or shower
  • Rainfall showerhead
  • Bathrobes
  • Slippers
  • Towels provided
  • Designer toiletries
  • Hair dryer

Entertainment

  • 40-inch flat-screen TV with cable service
  • Arcade/game room
  • iPod docking station
  • TV in a common area
  • Pay movies

Outdoor areas

  • Terrace
  • Garden
  • Outdoor furniture
  • Outdoor entertainment area
  • Dock

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Business center
  • Desk
  • Conference center (25000 square feet of space)

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Porter/bellhop

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront
  • Near the boardwalk

Things to do

  • Health club
  • Free access to water park
  • Waterslide
  • Yoga classes on site
  • Aerobics classes on site
  • Pilates classes on site
  • Swimming nearby
  • Theme parks nearby
  • Ecotours nearby

General

  • 881 rooms
  • 3 floors
  • 8 buildings
  • Built in 2011
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Paradisus Playa del Carmen - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of No between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Yes and Yes.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Also known as

Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen

Frequently asked questions

Overall score and ratings

8.4

Very Good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very Good

Roxana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I stayed here with my family for 5 days and had a wonderful time. Service and food quality really stood out. I have been to other resorts in Mexico, other parts of the Caribbean and in terms of consistency of the food quality, this resort was certainly the best I've experienced. The kids water park is great, my son really enjoyed it.
Pedro, 4-night family trip
Verified Expedia guest review

6/10 Good

Ryan, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Property was beautiful and the staff were very accommodating … my wife did fall stick two days before going home with an upset tummy but they provided a doctor for her which was covered by the resort… Eduardo at the front desk went out of his way to ensure we got the antibiotics for my wife….if ever you there I recommend MOLE restaurant the food is great and Moises was a great host only disappointment is I waited till the last day to try it
enyinnaya, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

They animals jumping on my 6year old son to get his food .
Lanise, 3-night business trip
Verified Expedia guest review

4/10 Fair

This hotel was surprisingly a disappointment. I been to the location in Cancun and it was so much better. The hotel grounds were not very appealing, it’s all inclusive with no top shelf alcohol options, the food for lunch and dinner was not up to par but breakfast was just ok. There wasn’t many water activities on the beach or by the pool. The best part of my entire trip was my room. It was spacious and wonderful. Loved our balcony and our bathroom. There is no need to upgrade to the Reserve side since the rooms are all the same.
Tricia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

If you are looking for a kid friendly all inclusive resort, this is the spot you’ve been looking for. We had a swim up suite that was perfect for the kids to jump right in the pool first thing. The employees care about your happiness and this resort is successful because of them. Thank you for the greatest vacation ever!
Brigitte, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is great for families with young children! Multiple pools, an awesome water park and tons of activities. The grounds were beautifully maintained and the food is excellent.
Stephanie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Hugo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everyone was friendly and polite. Cleanliness. Paradisus actually blew my mind and will most definitely return!
Carol Santillan, 3-night family trip
Verified Expedia guest review