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Hotel Cuenca

Photo gallery for Hotel Cuenca

Exterior
Superior Double Room | Living area | 32-inch TV with cable channels
Superior Twin Room | In-room safe, individually decorated, desk, free WiFi
Triple Room | In-room safe, individually decorated, desk, free WiFi
In-room safe, individually decorated, desk, free WiFi

Overview of Hotel Cuenca

Hotel Cuenca

3.0 star property
3-star hotel in Downtown Cuenca with restaurant and bar/lounge

7.8/10 Good

89 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
  • Bar
  • 24/7 front desk
Map
Presidente Borrero 10-69 enre, Mariscal Lamar y Gran Colombia, Cuenca, Azuay, 010150

Room options

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive
  • Guayaquil (GYE-Jose Joaquin de Olmedo Intl.) - 79.9 miles/128.6 km

Restaurants

  • Café Austria - 2 min walk
  • Cuchara Magica - 3 min walk
  • La Fornace - 3 min walk
  • Liron Liron Bar Restaurante - 3 min walk
  • Sucré Salé Café - 4 min walk

About this property

Hotel Cuenca

A great choice for a stay in Cuenca, Hotel Cuenca is only 1.4 mi (2.3 km) from the airport. Guests can indulge in massages, and CARBON serves breakfast, lunch, and dinner. A fitness centre and a bar/lounge are other highlights. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English, Spanish

At a glance

Hotel size

  • 25 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 12:30 PM until 1:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children's menu

What to do

  • Ecotours
  • Shopping
  • Pool table
  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1948
  • Safe-deposit box at front desk
  • Television in common areas
  • Piano
  • Fitness centre
  • Arcade/games room

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

CARBON – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Also known as

Hotel Cuenca Hotel
Hotel Cuenca Cuenca
Hotel Cuenca Hotel Cuenca

Frequently asked questions

Does Hotel Cuenca offer free cancellation for a full refund?
Yes, Hotel Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Cuenca?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Hotel Cuenca on 26 December 2022 start from €57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Hotel Cuenca?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Cuenca?
Sorry, there's no on-site parking at Hotel Cuenca.
What are the check-in and check-out times at Hotel Cuenca?
You can check in from 12:30 PM - 1:30 PM. Check-out time is noon.
What is there to do at Hotel Cuenca and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation on-site includes ecotours. Enjoy amenities such as a fitness centre and an arcade.
Are there restaurants at or near Hotel Cuenca?
Yes, there's an on-site restaurant, CARBON. Nearby restaurants include Liron Liron Bar Restaurante (3-min walk), Sucré Salé Café (4-min walk) and Las Campanas (4-min walk).
What's the area around Hotel Cuenca like?
Hotel Cuenca is in Downtown Cuenca, a short 3-minute walk from Plaza Rotary Market and 3 minutes' walk from Calderon Park. Travellers recommend the hotel for its walkable location.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.5/10

Property conditions & facilities

10/10 Exceptional

Great Value Hotel close to the historic center
This hotel is super close to the historic center of Cuenca, which as a whole is very safe. You can walk at night, get amazing food, etc. The hotel staff is super friendly, and everyone is very kind. Things to watch out for: the "game" room is a faulty pool table and foosball set, the internet on the 3rd floor is spotty, and the breakfast/hotel food is subpar. Long story short, not the type of hotel you want to spend the day in, but hey you're right next to everything you'd ever want to explore!
Jullian, 3-night trip
Verified Expedia guest review

6/10 Good

Clean and Spacious, but Average and Outdated
I stayed in this hotel for 4 nights. The staff at Hotel Cuenca were excellent and efficient, and the artwork in the hotel is very attractive. My room and bathroom were clean and spacious, the shower water pressure was good, and there was adequate hot water. However, I found the tub/shower area to be dangerous, i.e., slippery with no grab bars, with very high sides that added to the potential for slipping when stepping out of the shower. There was insufficient lighting in the bedroom and the bathroom, especially over the bathroom sink. Although there are many tourists from the U.S. visiting Cuenca, there were no English language TV stations. In the hallway outside of the rooms, there is a small step that is "camouflaged" by dark brown carpet with a geometric pattern that renders the step nearly invisible, causing me not to see the step, tripping, and falling heavily onto my knees. The step was not highlighted by any kind of fluorescent orange or yellow stripe or tape.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Very helpful staff
Very convenient to historical sites. Room and bathroom were small, but very clean. Restaurant had very good food, but could use new seating. Can't say enough about how we were treated by the staff. All three shifts the staff was superb.
Verified Expedia guest review

8/10 Very good

Great location! Friendly Staff
I stay at Hotel Cuenca every time I travel for business. The staff is supper friendly and the hotel is conveniently located.
Verified Expedia guest review

8/10 Very good

Nice hotel in the historic center of Cuenca
Gread experience, great service, comfortable accommodations, suggested to return with your entire family
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Hotel staff was so helpful.
Unfortunately, my wife was sick upon arrival and they let us check in early so she could lay down. The following day they called for a doctor and a staff employee came up to the room to act as an interpreter. They went out of their way to make sure we were comfortable during our stay. We would stay there again.
Verified Expedia guest review

6/10 Good

Nice hotel
Stayed two nights; rooms were large, up to date; breakfast was good; 2 negatives: the room was very stuffy and humid, needs a ceiling fan to circulate the air, loud if you're room is near the stairway; Location of hotel is perfect for walking in the city center
Verified Expedia guest review

8/10 Very good

Hotel Cuenca
It was easy to get around the city because of its central location. The hotel even helped get me a driver to ride me thru the mountains down to the beach. The sights on that trip were amazing. Everyone was so friendly & helpful. I will be coming back.
Verified Travelocity guest review