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Palais Medina & Spa, Fes

5-star5 stars
Boulevard Allal El Fassi, Fes, 30000, Morocco

Luxury hotel with spa, near Medersa Bou-Inania
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

From 612 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Pool
Great pool
Bar
Bar could improve
Service
Service is adequate

Palais Medina & Spa, Fes

from $76
  • Standard Double Room
  • Deluxe Double Room, Pool and Medina View
  • Junior Suite
  • Suite (Palace)
  • Standard Single Room
  • Standard Twin Room
  • Deluxe Single Room, Pool and Medina View
  • Family Room

What’s around Palais Medina & Spa, Fes

Landmarks

  • Heart of Fes
  • Medersa Bou-Inania - 26 min walk
  • University of Al Quaraouiyine - 37 min walk
  • Tombs of the Merenides - 41 min walk
  • Blue Gate - 28 min walk
  • Borj Fez Mall - 3 min walk
  • Jewish Cemetery - 9 min walk
  • Royal Palace - 9 min walk

Getting around

  • Fes (FEZ-Saiss) - 16 min drive
  • Fes Station - 16 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 12:30 PM-11:30 PM
  • Check-out time is noon
Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Free nearby parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
Working away
  • Conference space
  • One meeting room
  • Conference center
Services
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Digital TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Thalion has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open select days. Guests under 6 years old are not allowed in the spa.

Dining

Imperial - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Arabesque - This theme restaurant specializes in Moroccan cuisine and serves dinner only. Open select days.

Dragon - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Palais Medina & Spa, Fes’s small print

Also known as

  • Palais Medina
  • Palais Medina Fes
  • Palais Medina Hotel
  • Palais Medina Hotel Fes

Policies

Only registered guests are allowed in the guestrooms.

Guests under 6 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 5 years of age.
  • Tourism fee: MAD 39.60 per person, per night
  • Christmas Eve (24 December) Gala Dinner per adult: MAD 800.00
  • Christmas Eve (24 December) Gala Dinner per child: MAD 500.00 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1600.00
  • New Year's Eve (31 December) Gala Dinner per child: MAD 800.00 (up to 12 years old)

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for MAD 300 per night

Buffet breakfast is offered for an extra charge of MAD 200 for adults and MAD 100 for children (approximately)

Airport shuttle service is offered for an extra charge of MAD 300 per person (one way)

Airport shuttle service for children up to age 12 costs MAD 150.00 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.2 From 86 reviews

Very Good 8.0
The hotel common areas are very nice and in good condition. The rooms are nice but are showing signs of wear, not what one would associate with a "5 star" hotel. As others have noted, the bathtub is designed poorly and water spills all over the bathroom floor. Check was pleasant and painless, staff is very helpful and kind. Hotel is behind a shopping mall, which was very convenient. Breakfast was too expensive, so we didn't do it. Bed was comfortable, balcony view was great, pool was gorgeous but we didn't use it due to cold weather. There was a small bloody stain on the comforter, which I hid from my wife so she wouldn't freak out.
Mustafizur, us2 night romance trip
Very Good 8.0
Good location and decent hotel
us1 night trip with friends
Exceptional 10.0
Very nice hotel... nice location ...beautiful swimming pool
Wael, usFamily trip
Very Good 8.0
It was ok.
We decided to spend the last 2 days of a long trip in Morocco at a nice hotel (vs. a Riad) to get some R&R before heading back to the states. The reception desk ladies were really friendly and helpful (printed our boarding pass, arranged a cab, etc) but other than that the service was ok. We spent the afternoon at the hammam and spa, and that was a great experience - definitely recommend it. Our room was a great size with a comfy bed, except wifi barely worked unless you were in the bathroom (which to be fair was a great bathroom) and the ac was super weak -- not sure if it was actually broken or not ( we came in November so it was cool enough to sleep with the doors open). The food at the pool bar was really not good -- we were eating there out of convenience and ordered a pizza which tasted like it had been sitting in a freezer for a few years but it was fine. The last thing (and it sounds silly but super annoying), we had a bottle of wine and needed an opener - we asked at check-in and they told us to call when we got to the room -- 3 attempts at having them bring us one, failed (they would say they would bring one and just wouldnt). There's a mall that has a full grocery and liquor store about 5 min walk away, so we just went to buy one since they wouldn't provide one. Overall, we got a good deal so happy we stayed but there's other spa/resort in the area that would be worth a try next time.
Jessica, us2 night trip with friends
Very Good 8.0
Good
it's was nice ,pool was cool ,need more work around pool and maintenance.
Edgar, us2 night trip

Palais Medina & Spa, Fes

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