Oberstdorfer Ferienwelt, Oberstdorf
Great stay but very disappointed to be asked to pay almost twice my quoted price when departing even though I did not any extras at all.
Hotel.com told me I owed €222 to the hotel
The Hotel told me I owed €392 and I had to show them the email from hotel.com. They told me I had 4 adults and not 2 children and 2 adults. Thankfully the email clearly showed the quote for 4 Adults. They also wanted to add a cleaning charge.
I finally agreed to pay about €30 for a 'local service charge' - I didn't mind this as I was going to leave a tip to reception anyway.
Surely, the quoted price has to stand or else online booking is just a farcical concept.
Overall, the accommodation was great and the reception could not have been nicer but I think they felt cheated and I felt disappointed on departure that this happened.