2/10 Poor
May 20, 2023
Patricia Y
Verified Expedia guest review
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Ana y Jose Hotel & Spa Tulum - All Inclusive
Upscale beachfront hotel with spa, near Tulum Beach
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Ana y Jose Hotel & Spa Tulum - All Inclusive
Photo gallery for Ana y Jose Hotel & Spa Tulum - All Inclusive
Overview of Ana y Jose Hotel & Spa Tulum - All Inclusive
9.0
Superb
Property highlights
- Restaurant
- Bar
- Pet friendly
- Free breakfast
- Pool
- Spa
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780
Main amenities
- Daily housekeeping
- On a private beach
- 2 restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Rooftop terrace
- Fitness center
- Beach umbrellas
- Beach sun loungers
- Beach club on site
- Beach towels
- Beach bar
Feel at home
- Free cribs/infant beds
- Television
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
Room options
View all photos for Villa (Coba) - All inclusive
Villa (Coba) - All inclusive
View all photos for Suite, 2 Bedrooms, View (Jungle View)
Suite, 2 Bedrooms, View (Jungle View)
View all photos for Superior Room, Garden View - All inclusive
Superior Room, Garden View - All inclusive
View all photos for Room, Ocean View (Feelings) - All inclusive
Room, Ocean View (Feelings) - All inclusive
View all photos for Room, Ocean View (Charming) - All inclusive
Room, Ocean View (Charming) - All inclusive
View all photos for Room, Garden View (Charming) - All inclusive
Room, Garden View (Charming) - All inclusive
View all photos for Family Room, 4 Bedrooms (Casa de agua)
Family Room, 4 Bedrooms (Casa de agua)
About this area
What's nearby
- On a private beach
- Tulum Beach - 1 min walk
- Sian Ka'an Biosphere Reserve - 4 min drive
- Tulum National Park - 4 min drive
- Las Palmas Public Beach - 14 min drive
- Playa Paraiso - 16 min drive
- Tulum Mayan Ruins - 14 min drive
- Gran Cenote - 12 min drive
- Soliman Bay - 34 min drive
- Xel-Há Park - 21 min drive
- Dos Ojos Cenote - 29 min drive
Getting around
Restaurants
- Arca - 12 min walk
- Safari - 4 min walk
- Coco Tulum Beach Bar - 9 min walk
- Coco Limited - 5 min walk
- Cenzontle - 9 min walk
About this property
Ana y Jose Hotel & Spa Tulum - All Inclusive
All inclusive
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.
At a glance
Hotel size
- 32 rooms
- Arranged over 2 floors
Arriving/Leaving
- Check-in time from 3 PM - midnight
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- This property doesn't offer after-hours check-in
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
- Service animals welcome
- Specific rooms only, restrictions apply*
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free secured, uncovered onsite self parking
- Free onsite valet parking
- Onsite parking includes off-street options
Transfers
- Airport shuttle (available 24 hours)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Free cooked-to-order breakfast each morning 7:30 AM–11:30 AM
- 2 restaurants
- Bar/lounge
- Beach bar
- Private dining
- Private picnics
- Free daily reception
- Room service (limited hours)
- Snack bar/deli
Traveling with children
- Children's menu
- Art supplies
- Baby bath
What to do
- On a private beach
- Beach club (surcharge)
- Winery release events
- Free use of nearby fitness center
- Hiking/biking trails nearby
Working away
- Meeting room
- Coworking spaces
- Conference space (1507 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Bicycle rentals
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
- Romance packages
Facilities
- 8 buildings/towers
- Built in 1984
- Safe-deposit box at front desk
- Rooftop terrace
- Garden
- Fitness center
- An outdoor pool
- Designer stores on site
- Full-service spa
- Massage/treatment rooms
- Wine tasting room
- Double-glazed windows
- Banquet hall
- Reception hall
Accessibility
- Wheelchair-accessible restaurant
- Handrails in stairways
- Upper floors accessible by stairs only
- Well-lit path to entrance
Room amenities
Be entertained
- IPod docking station
- 40-inch Smart TV
- Satellite TV channels
Home comfort
- Air conditioning
- Minibar
- Espresso maker
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Down comforter
- Blackout drapes/curtains
- Turndown service
- Alarm clock
- Premium bedding
- Free crib/infant bed
- Free rollaway/extra bed
What to enjoy
- In-room massage
- Balcony
- Individually furnished and decorated
- Heated floor (bathroom)
Freshen up
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Free WiFi
- Free local calls
Food and drink
- Champagne service
- Free bottled water
More
- Daily housekeeping
- In-room safe
- LED light bulbs
- Recycling
Special features
Spa
OM SPA has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
Dining
ANA Y JOSE - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
EMBLEMA - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
- Deposit: USD 52 per day
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- Resort fee: USD 20 per person, per night
- Resort fee inclusions:
- Additional inclusions
- Beach access
- Beach towels
- Concierge service
- Fitness center access
- Housekeeping
- In-room bottled water
- In-room coffee
- In-room safe
- Pool access
Optional extras
- Airport shuttle service is offered for an extra charge of USD 220 per vehicle (return)
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of USD 40 per pet, per night
Pool, spa, & gym (if applicable)
- Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Parties and events are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum
Frequently asked questions
Reviews
9.0
Superb
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
May 15, 2023
Beautiful hotel
Claudia
Claudia, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Apr 30, 2023
Priscilla
Priscilla, 3-nig