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Hotel Firefly, Zermatt

4.5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
Schluhmattstrasse 55ZermattVS3920Switzerland

Zermatt ski-in/ski-out hotel with ski storage, ski passes
  • Free breakfast and free WiFi
Bar and Beverages
Bar is awesome
Awesome vibe
Wellness Area
Great wellness & sports facilities
Food is all right
41See all 41 reviews
From 545 reviewsTripAdvisor Traveller Rating

Hotel Firefly, Zermatt

from $395
  • Junior Suite
  • Deluxe Suite, 1 Bedroom
  • Family Suite, 3 Bedrooms, Private Bathroom (Deluxe)
  • Suite, 4 Bedrooms, Mountain View (Chalet Suite, 3 Bäder)
  • Family Suite, 3 Bedrooms, 2 Bathrooms (Panorama)
  • Loft, 4 Bedrooms, Mountain View (Skylight Loft, 3 Bäder)
  • Suite, 3 Bedrooms, 2 Bathrooms (Garden Suite, private Terrasse)

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3 PM-10 PM
  • Check-out time is 11 AM
The front desk is open daily from 8 AM - 1 AM
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free train station pickup *


  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free breakfast daily
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Children's pool
  • Ski-in/ski-out access
  • Ski storage
  • Health club
  • Steam room
  • Sauna
  • Ski passes available
  • Billiards or pool table
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Tempur-Pedic mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
  • IPod docking station
  • DVD player
  • Video-game console
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby

Awards and affiliations

  • The property is a member of the Small Luxury Hotels of the World.

Hotel Firefly, Zermatt’s small print

Also known as

  • Firefly Hotel
  • Firefly Hotel Zermatt
  • Firefly Zermatt
  • Hotel Firefly Zermatt


Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Rollaway beds are available for CHF 150.00 per night

Pets are allowed for an extra charge of CHF 20 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Firefly, Zermatt


  • Zermatt-Furi Gondola - 5 min walk
  • Mountaineers Cemetery - 5 min walk
  • St. Mauritius Church - 6 min walk
  • Matterhorn Museum - 6 min walk
  • Sunnegga Ski Resort - 2.1 mi / 3.5 km
  • Furi - Trockener Steg Cable Car - 2.2 mi / 3.6 km
  • Riffelberg Express Gondola - 2.2 mi / 3.6 km
  • Matterhorn Express II Cable Car - 2.3 mi / 3.7 km

Getting around

  • Sion (SIR) - 85 min drive
  • Zermatt Station - 13 min walk
  • Täsch Station - 13 min drive
  • Randa Station - 17 min drive
  • Onsite parking not available
  • Free train station pick-up

Recent reviews

Exceptional 10.0 From 41 reviews

Hotel Firefly, Zermatt
The Firefly Hotel is extraoridanry!!
We absolutely loved the Hotel Firefly in Zermatt Switzerland. The rooms are cozy, clean, bright and the views of the mountain are amazing. The staff is extraordinary and went above and beyond for us when we missed our train connection. They arranged for a drive to pick us up in Brigg - one hour outside of Zermatt. Every morning the staff served breakfast to us in our room - the food was fabulous. The location was excellent and we walked everywhere. We can't wait to come back!!
Elisabeth, us2 night romance trip
Hotel Firefly, Zermatt
Phenomenal boutique hotel with beautiful suites, delicious breakfasts and very friendly staff. Can't wait to return!
A Traveler, us2 night family trip
Hotel Firefly, Zermatt
This hotel was amazing. We stayed for 3 nights and were sad to leave. Great atmosphere... getting breakfast in the room every day is something everyone was thrilled about. Location was great. But most importantly the people at firefly were super friendly and fulfilled every wish and more. Unforgettable stay
Susanne, us3 night family trip
Hotel Firefly, Zermatt
The best!
My husband and I loved our stay at firefly!
A Traveler, us2 night romance trip
Hotel Firefly, Zermatt
Best in Zermatt
These folks are amazing! Called from the train station about 15-minutes prior to arrival and they had a cab waiting when we arrived to take us to Firefly. Their recommendations for restaurants and things to do were right on! The room (#32) was fantastic! This was the best hotel I have stayed at in many years.
A Traveler, us2 night romance trip

See all reviews

Hotel Firefly, Zermatt

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