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El Sombrero Apartments Los Gigantes, Santiago del Teide

3 stars
Avendia Maritima 28Acantilado de los Gigantes, Santiago del TeideTenerife38683Spain, 800-491-6126
2.4 / 5
Location
Great location
Pool
Great pool
Room
Room is all right
WiFi
WiFi system needs upgrading
5See all 5 Hotels.com reviews
From 404 reviewsTripAdvisor Traveller Rating

El Sombrero Apartments Los Gigantes, Santiago del Teide

Hotel Info: 866-539-8117

  • One Bedroom Apartment
  • Apartment, 2 Bedrooms
  • Studio

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-4:00 AM
  • Check-out time is 11:30 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • No parking

Other information

  • Resort fee included

Also known as

  • El Sombrero Apartments
  • El Sombrero Apartments Los Gigantes
  • El Sombrero Los Gigantes
  • Sombrero Apartments

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests under 12 years old are not allowed in the swimming pool.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of EUR 25

Safes in guestrooms can be used for EUR 2,25 per night

TV service is available for an extra charge of EUR 25 per week

WiFi is available in guestrooms for EUR 15 per week (rates may vary)

WiFi is available in public areas for EUR 15 per week (rates may vary)

In the hotel

Food and drink
  • Coffee shop/café
  • Poolside bar
Things to do
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Personal motorized watercraft on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 7
  • Year Built 1985
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Separate dining area
  • Furnished balcony
Freshen up
  • Private bathroom (not in room)
  • Deep soaking bathtub
  • Hair dryer (on request)
Be entertained
  • 28-inch LCD TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Kitchen
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

El Sombrero Apartments Los Gigantes, Santiago del Teide’s small print

Also known as

  • El Sombrero Apartments
  • El Sombrero Apartments Los Gigantes
  • El Sombrero Los Gigantes
  • Sombrero Apartments

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests under 12 years old are not allowed in the swimming pool.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of EUR 25

Safes in guestrooms can be used for EUR 2,25 per night

TV service is available for an extra charge of EUR 25 per week

WiFi is available in guestrooms for EUR 15 per week (rates may vary)

WiFi is available in public areas for EUR 15 per week (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.4 /5 from 5 reviews

El Sombrero Apartments Los Gigantes, Santiago del Teide
Poor1.0 / 5
smiles hide truth
dangerous electrics - we were getting shocks from the cooker and were told this was 'normal' but next day when we were leaving, a new cooker was being installed ! wifi was intermittent and rarely available - no apology or refund. We were lied to about everyone else being quite happy as other guests told us to not pay for it as it didn't work! we were treated disrespectfully when trying to explain the difficulties we were experiencing not a fully equipped kitchen - no microwave, washing-up liquid or coffee maker, minimal crockery and seal on fridge inefficient cockroach in room - insects all over work surfaces we requested the room be left (cleaners used too much spray and threw away some food) but this was ignored we were moved to another apartment after first night - no help offered or explanation no parasol on table outside, shower got cold, cold water in pool when we tried to report problems - no-one there - no 24 hour reception as claimed - notices supposed to say where receptionist can be found are untrue we were lied to about above - claimed they were in attendance and we were at fault for not reporting problems sooner! no apology or any compensation offered for any of these services being dangerous, stressful, inefficient or absent. Rooms were nice and spacious though - I like to finish on a plus!
7 night trip

See all reviews

El Sombrero Apartments Los Gigantes, Santiago del Teide

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