Resorts World Langkawi, Langkawi

The hotel has really nice pool and outdoor settings. Staff is nice. However, the room is not in good condition. It looks old and not that clean. The carpet in front of rooms hallway looks old and dirty. The bathroom looks old and not clean. It will be really great if the hotel room is renovated. For the price paid, the hotel room should be nicer and match the hotel outdoor settings.

The photos you see on the websites are totally different from the room you'll get. (Well that's for my case) But the room was still very spacious and comfortable, just doesn't look as luxurious as the photos seems to. To add on, being located by the sea, we thought there would be beach outside the resort but apparently not. It was legit just by the sea where the boats parked. However, sun rise view is definitely good. Since it's a resort, the location is real remote that took us at least 30 mins to travel out to places like airport, ferry, boat terminal for mangrove visiting. Well, it's still near Cenang Beach area with this loooonnggggggggg stretch of local shops. (It's really very long) Nothing much to do in the resort, just the basic facilities such as gym, pool, spa, bar and restaurant. Outdoor gym was facing the renovations, and it's located in the middle of the walkway. (Awkward) If you go during school holidays, forget about going to the pool because it will be filled with children as they have children water playground at the pool. While their latest infinity pool that connects to the sea will only finishes the renovation by March 2017! Spa was pricey, but well, resort spa are meant to be priced that way with good quality of massage. Breakfast buffet was not too bad, choices not too many but still adequate to keep you full. Bar and restaurant's was priced quite reasonable or cheap in some cases but some staff couldn't really understand English (sometime)

I booked the sunset cruise package and the room pic featured was the room in the new wing (Premier Room). I specifically wanted to book the new wing because the others rooms looked old. Firstly, checking-in took awhile because the new staff did not know what they were doing, and couldn't find my booking. Then, the room given to me was the room in the old wing (which WAS NOT what I wanted at all). I explained that the room I booked was the new wing, they insisted that the sunset cruise was not available with the new wing room. They made things quite difficult during check-in and only gave me the room albeit unhappily when I showed them the website. They made it look like I was trying to cheat them of the room. It took almost an hour to settle the check-in process. On top of that, I was travelling with my 93-year old grandma, and the room they assigned to us was the room FURTHEST from the lobby and lift. I am pretty sure there were other rooms available as the resort looked quite empty and quiet. The service from the staff from then on were subpar. New staff were clueless, other staff did not have good customer service as well. You could tell they were still unhappy about the check-in incident. The rooms were ok, clean, not as new as expected, and beds were not comfortable. The only good customer svc came from a more senior staff who checked us out. I would like to provide a more comprehensive review but running out of characters. All in all, won't stay again.

Upon checking in, the front counter staff was exchanging harsh words with a hotel guest who was making trouble. As I was made to understand, the hotel guest had been very rude. However, it is unnerving to see a front counter staff behave that way, as they are supposed to be trained to handle rude guests, and not becoming engaged in their own rudeness. The room itself was very old, and the 'classic' description in the ads is more of 'run down' and not working very well. Toilet light blinked, so I just went without it. On the plus side, the room was a sea view room, and had magnificent views, though because it was on the second floor, opening the curtains meant people could look into my room, which was a given because the room was directly above the restaurant and the promenade. But still, the view from the room was was fantastic. And waking up to the sunrise with the view is one of the best things in the whole experience. There was a live band playing which meant it was a bit noisy in my room, but I went down to enjoy it along with a good meal. I enjoyed it quite a bit. In the morning, it was such a beautiful walk along the promenade, and I absolutely love the infinity pool too! All in all, a bit of a mixed bag, but I enjoyed myself. Apart from the shabby 'classic decor' room, I would definitely like to stay here again.

we stayed for four days. location is bad as u will not find anything surrounding 20 minutes of walk. hire a car or bike. On our last day, we asked for airport drop and waited for 45 minutes for the cab to be arranged. To our surprise, it never came. When we asked the manager n staffs about the delay and explain how we r going to miss our flights, they arrogantly refused to listen, SHOUTEd and said we r trying. Luckily, one of our friends had a bike n he quickly went to Cenang n hired a van for us. If he hadn't, we were surely missed our flights. we also requested for the hotel van to drop us at nearest market n ready to pay extra, they refused. Will never recommend this hotel and never come back. U guys are pathetic.