We booked this hotel about 10AM on a Sunday morning from Bogota (admittedly, this was last-minute).
Wary of the bait & switch tactics some other reviews had mentioned, we sent an email directly to the hotel to confirm booking.
Upon arrival at 8:00PM, they told us that they didn't have our booking or our email and that they could move us to one of their other (lesser) hotels down the road (for the same price, mind you!).
Upon our insistence, we saw that the email was indeed there. Thier reply was that they don't check emails on Sundays. Really? Come off it. I would only stay here if you get written confirmation that they have your booking. Otherwise the place looked nice, neighbourhood is very colourful.