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Sheraton Grand Hangzhou Wetland Park Resort

Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

Exterior
Property amenity
Exterior
Premium bedding, minibar, in-room safe, desk
3 restaurants, breakfast served

Overview of Sheraton Grand Hangzhou Wetland Park Resort

Sheraton Grand Hangzhou Wetland Park Resort

5.0 star property
Luxury resort with full-service spa, connected to a shopping center, near Xixi Wetland Park
8.6 out of 10 Fabulous
8.6/10 Fabulous

118 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $113
Price available on 6/24/2023
Map
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower

Room options

About this area

What's nearby

  • In Xihu
  • Lingyin Temple - 6 min drive
  • West Lake - 8 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 55 min drive
  • East Railway Station - 13 min drive
  • East Railway Station (East Square) Station - 14 min drive
  • Hangzhou Yuhang Station - 23 min drive
  • Dongyue Station - 11 min walk
  • Gudun Road Station - 22 min walk
  • Wulian Station - 23 min walk
  • Airport pick-up service

Restaurants

  • 徽楼食府 - 2 min drive
  • 重庆刘一手火锅 - 2 min drive
  • 脉舟回香阁 - 2 min drive
  • Someone - 11 min walk
  • 钛晶乐坊ktv - 12 min walk
Map

About this property

Sheraton Grand Hangzhou Wetland Park Resort

A great choice for a stay in Hangzhou, Sheraton Grand Hangzhou Wetland Park Resort features a free kids' club and offers an airport pick-up service (available 24 hours) for CNY 600 per vehicle. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Feast, one of 3 restaurants, serves breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious resort. Fellow travelers say good things about the comfortable beds and helpful staff. Public transportation is close by: Dongyue Station is just 11 minutes by foot.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 380 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age: 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Playground

What to do

  • Ecotours

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Shopping mall on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Shine SPA for Sheraton has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Feast - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Yue - Overlooking the garden, this diner serves lunch and dinner. Open daily.
Satine - Overlooking the garden, this fine-dining restaurant serves dinner only. Open select days.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 196–196 for adults, and CNY 0–196 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

Children & extra beds

  • Rollaway beds are available for CNY 326.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Sheraton Hangzhou Wetland Park
Sheraton Hangzhou Wetland Park Resort
Sheraton Wetland Park
Sheraton Wetland Park Resort
Wetland Resort
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Resort
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Resort Hangzhou

Frequently asked questions

Does Sheraton Grand Hangzhou Wetland Park Resort offer free cancellation for a full refund?
Yes, Sheraton Grand Hangzhou Wetland Park Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Hangzhou Wetland Park Resort?
As of Jun 8, 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Hangzhou Wetland Park Resort on Jun 24, 2023 start from $113, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Hangzhou Wetland Park Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Sheraton Grand Hangzhou Wetland Park Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Sheraton Grand Hangzhou Wetland Park Resort?
Yes, a shuttle from the airport to the hotel is available. The charge is CNY 600 per vehicle.
What are the check-in and check-out times at Sheraton Grand Hangzhou Wetland Park Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Grand Hangzhou Wetland Park Resort and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sheraton Grand Hangzhou Wetland Park Resort also has a 24-hour fitness center and a sauna, as well as a garden.
Are there restaurants at or near Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there are 3 onsite restaurants, featuring alfresco dining and garden views.
Does Sheraton Grand Hangzhou Wetland Park Resort have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Sheraton Grand Hangzhou Wetland Park Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Grand Hangzhou Wetland Park Resort like?
Sheraton Grand Hangzhou Wetland Park Resort is located on the waterfront in Xihu, a short 1-minute walk from Xixi Wetland Park and 8 minutes' walk from National Wetland Museum of China. Travelers say the area is quiet and good for shopping.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.5/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Fair

Needs AC
I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.
Jennifer, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

njoy
Very nice trip and excellent service
YE, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

great hotel
I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Nice family reunion
had good time for family reunion.
Hui, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean. The staff are informative and friendly. Good experience.
Fabrizio, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.
GARNET, 3-night family trip
Verified Travelocity guest review

8/10 Very Good

3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...
5-night trip
Verified Expedia guest review