2/10 Poor
Mar 23, 2022
The hotel seems to have been nice an fancy in the past, but the maintenance and renovations did not keep up with the hotel’s needs. The hotel needs a major face lift.
When I first checked in, I was given a filthy smoked up room. Even the lights did not turn on. I was then given given another room that was also dirty and had many things broken in it. That process to get me to my room took more than 1hr. I went to bed that morning past 3 am due to not having a room ready. I had to accept that second room as I needed to sleep after long day and travels. The following day I asked for another room, I was given a free upgrade to a better room. It was better than the first two, but still needs lots of work. The hotel has the potential to be a great one, but its managed should be willing to spend some $$$ on Reno. Until then, I do not recommend anyone to go there. I don’t know how this hotel is affiliated with Doubletree and Hilton with its current state.
Ashraf
Ashraf, 3-night business trip
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