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The Black Swan Hotel, York

4 stars
Market PlaceHelmsley, YorkEnglandYO62 5BJUnited Kingdom, 800-491-6126
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Excellent4.5 / 5
  • Good value on DBB package . Comfortable room , pretty gardens, tasty steak, breakfast…Nov 14, 2016
  • Hotel was generally very good, though the room was extremely hot and difficult to…Oct 22, 2016
28See all 28 Hotels.com reviews
From 1,295 reviewsTripAdvisor Traveller Rating

The Black Swan Hotel, York

Hotel Info: 866-539-8117

from $163
  • Double Room (Feature)
  • Superior Double Room
  • Classic Double or Twin Room
  • Superior Double Room (1 Adult )
  • Classic Double or Twin Room (1 Adult )
  • Classic Double Room
  • Classic Twin Room
  • Double Room (Feature, 1 Adult )

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Black Swan Hotel York
  • Black Swan Hotel

Policies

This property does not have elevators.

Optional extras

Rollaway beds are available for GBP 25 per day

Pets are allowed for an extra charge of GBP 10 per pet, per stay

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Working away
  • Number of meeting rooms - 2
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Garden

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping

The Black Swan Hotel, York’s small print

Also known as

  • Black Swan Hotel York
  • Black Swan Hotel

Policies

This property does not have elevators.

Optional extras

Rollaway beds are available for GBP 25 per day

Pets are allowed for an extra charge of GBP 10 per pet, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 28 reviews

The Black Swan Hotel, York
Excellent4.0 / 5
Lovely hotel in a good position in Helmsley.
Lovely quaint hotel and Helmsley is a beautiful village. Dinner was good, the service was excellent. Breakfast wasn't so good, I actually left some (this never happens!). The full English breakfast had been left to keep warm for too long in the kitchen and the sausage wasn't very nice. The first pot of coffee was warm, not hot, the second pot was fine.
1 night romance trip
The Black Swan Hotel, York
Outstanding5.0 / 5
A luxurious stay at the Black Swan, Helmsley.
Had 3 night stay which was delightful. Hitch with dinner delay on first evening was dealt with promptly and to my satisfaction. Would definitely recommend this hotel to friends.
3 night romance trip
The Black Swan Hotel, York
Outstanding5.0 / 5
Fab stay and dinner
Had a wonderful dinner here experiencing their taster menu. The room was great, much nicer than anticipated even though it was one of their standard rooms. Don't forget to visit the garden!
1 night romance trip
The Black Swan Hotel, York
Outstanding5.0 / 5
Last minute getaway before Baby due
Amazing Stay, loved every minute.
1 night romance trip
The Black Swan Hotel, York
Good3.0 / 5
Style over substance
We booked DB&B through Hotels.com but later discovered that we could have bought a similar package directly with the hotel, which additionally included a glass of Champagne and afternoon tea for £30 less. Our booking was non-cancellable so we were stuck with the price. The hotel itself is very nice, our room satisfactory if a little tired and in need of updating, in particular the bathroom. Dinner we found disappointing. Bill for two with a modest bottle of wine came to £130 which I would have happily paid had the food lived up to expectations. Our starters were ok, though portions were very small. My main course of lamb was so lacking in meat that I honestly thought I had been served a portion from the taster menu. Add to the fact that it was overcooked and it offered little in the way of flavour. Service was perfunctory. Waitress was polite but we saw little of her and waited for ten minutes for our order to be taken. We ordered breakfast in our room. It came on ridiculously large plates, which meant that two waiters were needed to deliver the trays and I had asked for only bacon and eggs, rather than a full breakfast and received only one rasher of bacon. Needless to say everything was lukewarm anyway. Overall we were massively disappointed with our stay and won't be returning.
1 night romance trip

See all reviews

The Black Swan Hotel, York

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