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1 room, 2 adults

The Black Swan Hotel, York

4-star4 stars
Market PlaceHelmsley, YorkEnglandYO62 5BJUnited Kingdom

4-star hotel in York with restaurant, bar/lounge
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
  • The room and bed were a little small but the food, service and staff were all wonderful.Oct 29, 2018
  • Very tired, hot small rooms, extremely poor value for money, indeed a rip-offAug 29, 2018
47See all 47 Hotels.com reviews
From 1,960 reviewsTripAdvisor Traveller Rating

The Black Swan Hotel, York

from $105
  • Classic Double Room
  • Classic Double or Twin Room
  • Classic Double Room Single Use, 1 Double Bed
  • Signature Double Room
  • Signature Double or Twin Room
  • Superior Double Room
  • Single Room
  • Junior Suite

What’s around The Black Swan Hotel, York

Landmarks

  • Yorkshire Moors - 1 min walk
  • Helmsley Arts Centre - 3 min walk
  • Duncombe Park - 4 min walk
  • Helmsley Castle - 5 min walk
  • Hemsley Walled Garden - 8 min walk
  • Rievaulx Abbey - 2.9 mi / 4.7 km
  • Ampleforth College Golf Club - 5.5 mi / 8.9 km
  • National Trust Nunnington Hall - 6.6 mi / 10.5 km

Getting around

  • Durham (MME-Tees Valley) - 53 min drive
  • Pickering Station - 21 min drive
  • Thirsk Station - 26 min drive
  • Malton Station - 29 min drive
  • Free self parking

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Garden
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping

The Black Swan Hotel, York’s small print

Also known as

  • Black Swan Hotel York
  • Black Swan Hotel

Policies

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for GBP 25.0 per night

Pets are allowed for an extra charge of GBP 10 per pet, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 47 reviews

The Black Swan Hotel, York
Poor2.0
Never judge a book by it's cover!
I have never had the inclination to be even bothered to write a review for a hotel, but, my stay at 'The Black Swan' has forced my hand! Apart from the terrible bed and the no pressure at all shower, my main concern was being woken up by four, yes four false fire alarms! Two of which forced all guests to evacuate the hotel. Apart from our sleep being ruined, the hotel made no attempt all, to offer an apology or explanation, even on check-out! The only line I was offered by a non caring reception desk clerk was 'better to be safe than sorry', which was really annoying as I was actually informed by an attending fireman that the alarms had been triggered by dust on the sensors in the attic! So you can appreciate my disbelief when I was asked to pay a service charge on top a rather overly priced rate for two rooms. Maintenance of the fire alarm sensors should be standard procedure and would have stopped four false alarms going off in the middle of the night, guests evacuating, ruined sleep for everyone and the circus performance of the hotel staff not having a clue what they were doing!! In summary, poorly maintained rooms and fire alarm system in a poorly managed hotel! Bottom line fobbed off! Date of stay 2.5.18.
A Traveler, gb1 night trip
The Black Swan Hotel, York
Fair4.0
Worst bed l have slept on
Linda, gb1 night trip
The Black Swan Hotel, York
Very Good8.0
Rambling property with lots of stairs. We asked for a ground access room which was fine for access from the rear car park, but was a long way up and down stairs from the restaurant. The room had an old fashioned narrow bath with shower attachment which was not easy. Restaurant: excellent breakfast, very good but expensive dinner. Booking B & B is best as there are plenty of good eating options in the area.
Nigel, gb3 night romance trip
The Black Swan Hotel, York
Very Good8.0
The hotel is very good even though more expensive than we usually pay the village is very nice but is a short of eating establishments and again eating and drinking is a little expensive. But the food we had in the Black Swan was excellant. we walked all 3 days and found the countryside and views fabulous Helmsley is a nice place to visit which We would recommend to anyone
Ian, gb3 night romance trip
The Black Swan Hotel, York
Very Good8.0
The black swan is a lovely hotel. The room was clean and very comfortable. The restaurant however left a little to be desired. We were 3/4 of an hour later than our booking going in for dinner, the service was slow,no interaction between staff and guests and lacking ambience. The food was good when it eventually arrived. I did mention these points on checkout and the management did take 25% off our food bill. If they sort out the problems in the restaurant i would definately stay again.
Nicola, gb1 night romance trip

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The Black Swan Hotel, York

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