Oct 7, 2022
Shabby, uncaring staff & not value for money
There is no way this is a 4 star resort. More like 1-2 stars. This place has no soul, no atmosphere and even its staff come across like they don't want to be there. Where do I start ...so many issues - it's outdated and shabby. See pic of couch with tape used to hold it together. Furniture is at least 50 yrs old and not good. Also a flimsy stupid collapsing shower thing. - I got food poisoning from their dinner buffet (i thi k it was the fish), they didn't care, didn't apologise, didn't ask if I needed anything. Just left me vomiting and with diarrhea all alone in my room. Cold and heartless. And it's in an isolated location so I could not get help or go to a pharmacy without a car. - there staff don't seem to like working there, particularly reception staff who are cold, robotic, inflexible and uncaring about customers. Or maybe they just don't like foreigners from outside Italy... - not value for the nightly price. Definitely not a 4 star hotel even though priced as. - dreadful wifi, it drops out every 2 mins and didn't work for two nights. Again, reception staff didn't care. - the red and white wine they had on tap was like drinking acid. Sacrilege fir southern Italy where there are some beautiful low cost wines. But again this hotel doesn't care about its customers experience and just buys the nasty less than cheap product. Sadly people drink it because there is no other choice as the resort is isolated id dont have car. Dont waste your money here.
Cherie, 3-night trip
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