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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hotel Hacienda de Castilla, Cancun

3-star3 stars
Great for familiesThis property has good facilities for families.
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524, Mexico

3-star hotel with outdoor pool, near Market 28
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 235 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Best value for money
Fantastic service
Location is inconvenient
Amenities are not the best

Hotel Hacienda de Castilla, Cancun

from $21
  • Standard Room, 2 Double Beds

What’s around Hotel Hacienda de Castilla, Cancun


  • In Downtown Cancun
  • Market 28 - 28 min walk
  • Plaza Las Americas - 40 min walk
  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 13 min walk
  • Benito Juarez Municipal Building - 20 min walk
  • Cristo Rey Church - 22 min walk
  • Las Palapas Park - 23 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance. Contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 44 lbs)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe

Special features


La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Hotel Hacienda de Castilla, Cancun’s small print

Also known as

  • Hacienda de Castilla
  • Hotel Hacienda de Castilla Hotel
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla Hotel Cancun
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda Castilla Cancun
  • Hotel Hacienda Castilla
  • Hacienda Castilla Cancun
  • Hacienda Castilla
  • Hacienda De Castilla Cancun


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Full breakfast is offered for an extra charge of MXN 90 for adults and MXN 65 for children (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.2 From 212 reviews

Exceptional 10.0
Nice very Mexican Hotel in the downtown area away
Lovely very Mexican hotel in a local non -touristy Mexican neighborhood. Not on the tourist agenda. Ni beach but nice pool. Excellent service very warm and friendly people. I was the only non-Mexican there. It’s great value for a modest price. I will definitely stay here again If coming to Cancun for business.
Diane, usOther trip
Very Good 8.0
Good for Families!!
Nice place
Edilberto, us1 night family trip
Very Good 8.0
Overall good stay!
Nice big rooms with good amenities including tv and AC. The only bad thing is the WiFi which has a terrible service around the rooms.
Jonathan, us3 night trip
Good 6.0
No Wifi, no Shuttle
WiFi never worked, and there is no airport shuttle service included, actually they are very far away from the airport.
Lorena, usOther trip
Good 6.0
After checking in we ordered room service and it never came. No explanation. No refusal. Set a bad tone for the stay. The shower leaked onto the toilet area floor soaking my clothes.
us2 night family trip

Hotel Hacienda de Castilla, Cancun

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