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1 room, 2 adults

Hotel Hacienda de Castilla, Cancun

3-star3 stars
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524, Mexico

3-star hotel with outdoor pool, near Market 28
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Best value for money
Fantastic service
Location is inconvenient
Amenities are not the best
212See all 212 reviews
From 234 reviews

TripAdvisor Traveller Rating

Hotel Hacienda de Castilla, Cancun

from $21
  • Standard Room, 2 Double Beds

What’s around Hotel Hacienda de Castilla, Cancun


  • In Downtown Cancun
  • Market 28 - 30 min walk
  • Plaza Las Americas - 43 min walk
  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 14 min walk
  • Benito Juarez Municipal Building - 22 min walk
  • Cristo Rey Church - 22 min walk
  • Las Palapas Park - 24 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Cancun Bus Station ADO - 18 min walk
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance. Contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 44 lb)


  • Free WiFi in public areas

  • Free WiFi in rooms

WiFi rated good

  • Great for gaming



  • Airport shuttle (available 24 hours) *


  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping

Special features


La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Hotel Hacienda de Castilla, Cancun’s small print

Also known as

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda Castilla Cancun
  • Hotel Hacienda Castilla
  • Hacienda Castilla Cancun
  • Hacienda Castilla


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of MXN 75 per person (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.4 From 212 reviews

Hotel Hacienda de Castilla, Cancun
Very Good8.0
Good for Families!!
Nice place
Edilberto, us1 night family trip
Hotel Hacienda de Castilla, Cancun
Very Good8.0
Overall good stay!
Nice big rooms with good amenities including tv and AC. The only bad thing is the WiFi which has a terrible service around the rooms.
Jonathan, us3 night trip
Hotel Hacienda de Castilla, Cancun
No Wifi, no Shuttle
WiFi never worked, and there is no airport shuttle service included, actually they are very far away from the airport.
Lorena, usOther trip
Hotel Hacienda de Castilla, Cancun
After checking in we ordered room service and it never came. No explanation. No refusal. Set a bad tone for the stay. The shower leaked onto the toilet area floor soaking my clothes.
, us2 night family trip
Hotel Hacienda de Castilla, Cancun
Super Hood customer service
Excellent customer service. I asked to change rooms; and they did with no problem.
Myrna, us2 night trip

See all reviews

Hotel Hacienda de Castilla, Cancun

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