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Citrus Hotel Cheltenham by Compass Hospitality

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Front of property
Suite | In-room safe, desk, blackout curtains, iron/ironing board
Suite | In-room safe, desk, blackout curtains, iron/ironing board
Quadruple Room | In-room safe, desk, blackout curtains, iron/ironing board
Executive Suite | View from room

Overview of Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
3-star hotel with bar/lounge, near Cheltenham Town Hall

7.6/10 Good

623 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Bathtub
  • Bar
  • 24/7 front desk
Map
Wellington Street, Cheltenham, England, GL50 1XZ

Room options

About this area

What's nearby

  • Heart of Cheltenham
  • Cotswolds - 9 min drive

Getting around

  • Birmingham Airport (BHX) - 60 min drive
  • Gloucester Station - 12 min drive
  • Ashchurch for Tewkesbury Station - 14 min drive
  • Cheltenham Spa Station - 27 min walk

Restaurants

  • Petit Coco Bistro - 2 min walk
  • Bistrot Coco - 3 min walk
  • The Ox - 3 min walk
  • The Moon Under Water - 3 min walk
  • Black Gold - 3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality puts you 2.7 mi (4.3 km) from Cotswolds. You can unwind with a drink at the bar/lounge, and cooked-to-order breakfast is available daily. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 8 per day)
  • On-site extended parking (GBP 8 per day)
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–9:30 AM
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1960
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Polish

Room amenities

Be entertained

  • 49-inch flat-screen TV

Home comfort

  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Lobby Bar – On-site lobby lounge.

Fees & policies

Optional extras

  • Breakfast costs between GBP 3 and GBP 5 for adults, and GBP 3 and GBP 5 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 20 per pet, per night

Parking

  • Self-parking costs GBP 8 per day
  • Extended parking costs GBP 8 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts major credit cards. Cash is not accepted.

Also known as

Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Citrus Hotel Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Compass Hospitality
The Big Sleep Hotel Cheltenham
Big Sleep Cheltenham
The Big Sleep Hotel Cheltenham by Compass Hospitality
Citrus Cheltenham Compass Hos
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Does Citrus Hotel Cheltenham by Compass Hospitality offer free cancellation for a full refund?
Yes, Citrus Hotel Cheltenham by Compass Hospitality does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on 29 January 2023 start from €53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Citrus Hotel Cheltenham by Compass Hospitality?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?
Yes, dogs are welcome, with a limit of 2 per room. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Citrus Hotel Cheltenham by Compass Hospitality?
Yes. Self-parking costs GBP 8 per day. Extended parking costs GBP 8 per day. Parking spaces may be limited.
What are the check-in and check-out times at Citrus Hotel Cheltenham by Compass Hospitality?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Citrus Hotel Cheltenham by Compass Hospitality and nearby?
Recommended spots to visit include Cheltenham Town Hall (4-min walk) and Everyman Theatre (7-min walk), along with Cheltenham General Hospital (11-min walk) and Cheltenham Art Gallery and Museum (14-min walk).
Are there restaurants at or near Citrus Hotel Cheltenham by Compass Hospitality?
Yes. Nearby restaurants include Black Gold (3-min walk), Cafe Moochoo (4-min walk) and The Swan (4-min walk).
What's the area around Citrus Hotel Cheltenham by Compass Hospitality like?
Citrus Hotel Cheltenham by Compass Hospitality is in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and 7 minutes' walk from Everyman Theatre. Travellers say that the area is central and good for shopping.

Reviews

7.6

Good

7.8/10

Cleanliness

8.3/10

Staff & service

7.1/10

Amenities

7.4/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

6/10 Good

Sophie, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Race day
Excellent device friendly staff and on site parking , great location
Grant, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Jeff, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Enjoyed our stay.
Hotel was basic, clean, comfortable, good location. Staff were friendly and helpful. Breakfast was decent.
Alexandra, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Helen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vince, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Filthy hotel.
The first room we were given was dirty. Mould on shower doors, bathroom fan full of dust and carpet not hoovered. We complained and were upgraded to a suite. The reception staff were helpful and professional however the second room was also dirty. We checked out and the hotel refunded us. Will not stay here again.
Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Racing
Great location ,hotel perfectly fine for the price
Jayne, 1-night trip
Verified Hotels.com guest review