Galaxy Hotel

Photo gallery for Galaxy Hotel

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Indoor pool
Indoor pool
Business Double Room | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Business Twin Room | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Overview of Galaxy Hotel

Galaxy Hotel

4-star property
4-star hotel with full-service spa, connected to a shopping centre, near Main Market Square

8.8/10 Fabulous

994 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
ul. Gesia 22a, Kraków, Lesser Poland, 31-535
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds
  • Fridge

Choose dates to view prices

About this area

What's nearby

  • In Kraków City Centre
  • Main Market Square - 24 min walk
  • Wawel Castle - 17 min drive
  • Wieliczka Salt Mine - 26 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 34 min drive
  • Wieliczka Station - 11 min drive
  • Wieliczka Rynek-Kopalnia Station - 13 min drive
  • Kraków Główny Station - 13 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Galaxy Hotel

4-star family-friendly hotel in the heart of Kraków City Centre
At Galaxy Hotel, you can look forward to a round-trip airport shuttle, shopping on site and a coffee shop/cafe. Active travellers can enjoy ecotours at this hotel. Indulge in a body scrub, hydrotherapy and a facial at the on-site spa. The on-site restaurant, Andromeda, features international cuisine and brunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and limo/town car service
  • A TV in the lobby, a 24-hour front desk and luggage storage
  • A front desk safe, a gift shop and express check-out
  • Guest reviews speak highly of the breakfast, pool and first-rate property condition
Room features
All guest rooms at Galaxy Hotel offer perks, such as laptop-compatible safes and climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and soundproofing. Guest reviews highly rate the overall comfort rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with baths or showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Fridges, coffee/tea makers and housekeeping

Languages

English, German, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and lunch
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 205 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (PLN 60 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup on request (available 24 hours a day)*

Off-site

  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ecotours
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (4844 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Polish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Andromeda – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 50 for adults and PLN 25 for children (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 110 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Casino shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for PLN 100.0 per night

Parking

  • Self-parking costs PLN 60 per day
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and lunch.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Galaxy Hotel Krakow
Galaxy Hotel
Galaxy Krakow
Galaxy Hotel Hotel
Galaxy Hotel Kraków
Galaxy Hotel Hotel Kraków

Frequently asked questions

Does Galaxy Hotel offer free cancellation for a full refund?
Yes, Galaxy Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Galaxy Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Galaxy Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Galaxy Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Galaxy Hotel?
Yes. Self-parking costs PLN 60 per day. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Galaxy Hotel?
Yes, an airport shuttle is available. The charge is PLN 110 per vehicle one-way.
What are the check-in and check-out times at Galaxy Hotel?
You can check in from 2 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Galaxy Hotel and nearby?
Have fun with activities such as hiking, kayaking and rafting, and practise your swing at the nearby golf course. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Galaxy Hotel also has an indoor pool and a 24-hour fitness centre, as well as a sauna.
Are there restaurants at or near Galaxy Hotel?
Yes, Andromeda offers international cuisine. Nearby restaurants include Pizza Hut (4-min walk), Mazaya Falafel (8-min walk) and Sami Am Am (9-min walk).
What's the area around Galaxy Hotel like?
Galaxy Hotel is in Kraków City Centre, a short 14-minute walk from Oskar Schindler Factory and 11 minutes' walk from Galicia Jewish Museum.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Excellent
Jack, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Father and sons trip
We had a great time at Galaxy Hotel and in Krakow, staff very friendly and breakfast was good value, also in a great location for old town and other attractions, when I come back to Krakow I will stay here again, a good time was had by everyone. The spa and pool was a great way to relax after a hard day’s sightseeing, great .
William, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andriy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

MORGAN, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The swimming pool and jacuzzi was lovely. The staff were mainly helpful and friendly. Some of the breakfast was good, but occasionally ran out of bacon, and there were no grilled tomatoes which I would have preferred to cold. The room was extremely hot when I arrived, till I managed to work put how to turn the temperature down. The fact there was a plastic mattress cover didn’t help, I had little sleep the first night due to sweating and rustling. There was a note in the room saying you had to request for the room to be cleaned, due to Covid. I asked for my bins to be emptied after 4 days, then strangely they cleaned it anyway the day before I left. Why they can’t clean regularly when you’re not in contact the the cleaners but are in contact with bar staff who occasionally wore their masks under their noses.. ? In general a nice hotel, and quiet at night.
Pamela Christine, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Brilliant
Lovely hotel and not sure if I got a special deal but price was amazing. Central enough to town for access but not too close for crowds at weekend. Staff friendly and helpful. Hotel room was emaculate. My partner is Polish and will be using that hotel when I come to visit her. Thank you.
Kenny, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel great location very friendly staff
RODERICK, 4-night family trip
Verified Expedia guest review

6/10 Good

I expected more from this hogh rated hotel
sigal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wendy, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Never ever choose this Hotel is awful
Room smells of vomit, Breakfast was awful, and very very bad quality and wasn’t buffet. you have to stay in queue look like refugee camp than you have to say it to servant to choose what you want. Is not 4 stars that should be 2 stars not mor
Breakfast fast queues you have to wait around 20min
Shafagh, 3-night trip
Verified Hotels.com guest review